GF Piping Systems · 1 day ago
Customer Experience Analyst
Irvine, CA
Full-time
Onsite
Entry, Mid Level
2+ years expGF Piping Systems is a leading supplier of piping systems focused on sustainability and innovation. The Customer Experience Analyst will enhance customer satisfaction by leveraging data analytics and managing customer orders to ensure timely delivery, while collaborating with various internal teams.
Industrial EngineeringMechanical EngineeringSales
Responsibilities
Expedite Management: Identify and execute expedites for customer orders by partnering with planning, operations, and logistics to secure required materials or shorten lead times. Provide timely updates to customers and stakeholders
Data Analytics & Reporting: Analyze order fulfillment, expedite requests, and delivery performance data to identify trends, bottlenecks, and improvement opportunities. Develop and maintain dashboards and reports for internal stakeholders
Proactive Order Review: Regularly review open order reports to identify potential risks to on-time delivery. Take ownership of issues, initiate corrective actions, and communicate status updates both internally and externally
Cross-Functional Collaboration: Build strong working relationships with Planning, Supply Chain, Customer Service, and Sales teams to align priorities, resolve constraints, and deliver customer-focused solutions
Customer Advocacy: Act as the voice of the customer within internal teams, ensuring that commitments are met, and issues are escalated and addressed with urgency
Project Support: Participate in special projects and continuous improvement initiatives related to order fulfillment, customer experience, or operational efficiency. Provide data analysis, documentation, and recommendations as needed
Process Improvement: Identify opportunities to streamline and enhance order management processes. Support the development of automated reporting and data visualization tools to improve customer outcomes
Qualification
Required
Associate or bachelor's degree in business, data analytics, or related field preferred
2–4 years of experience in customer service, data analytics, or supply chain roles
Strong analytical and problem-solving skills
Proficiency in ERP systems (SAP preferred)
Advanced Microsoft Excel and data visualization
Excellent communication and interpersonal abilities
Ability to manage multiple priorities in a fast-paced environment
Detail-oriented with a continuous improvement mindset
Customer-first mentality with a sense of urgency and ownership
Ability to anticipate issues and take proactive action
Collaborative and resourceful team player
Comfortable navigating ambiguity and driving clarity
Committed to accuracy, accountability, and service excellence
Ability to discern various colors (wires, electronic components, etc.)
Standing
Stooping
Must be able to talk and hear
Sitting more than 2/3 of the time
Reaching with hands and arms
Using hands to finger, handle, or feel over 2/3 of the time
Ability to lift up to 25 pounds. Occasionally
Company
GF Piping Systems
GF Piping Systems is a plastic piping system supplying company.
5001-10000 employees
Funding
Current Stage
Late StageRecent News
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