Chewy · 14 hours ago
Quality Assurance Manager
Plantation, FL
Full-time
Onsite
Mid, Senior Level
$86K/yr - $152K/yr
5+ years expChewy.com is a leading online pet supply retailer in the United States and Canada, specializing in high-quality pet products. The Quality Assurance Manager will be responsible for ensuring suppliers meet quality and compliance standards, overseeing testing and inspection programs, and supporting the launch of new products.
RetailE-CommercePet
Responsibilities
Complete on-site supplier reviews of facilities to assess capabilities and quality processes; request and drive supplier quality improvements
Ensure the commissioning process is successful during the launch of new products by attending or facilitating initial production runs
Develop and maintain product specifications and testing requirements for Hard Goods categories; ensure alignment with vendors and co-manufacturers
Partner with vendors and third-party labs to create and execute testing protocols; track submission of all required testing to regulatory and Chewy standards
Ensure vendors’ cooperation according to Chewy.com’s Quality and Compliance policies
Maintain current Quality and Social Audit documentation for all vendors
Support review and approval of pre-shipment inspections; make product disposition decisions and drive corrective actions for non-conforming issues
Remain current on applicable regulations (Prop 65, TSCA, CFR, CARB, etc.) and act as subject matter expert for assigned categories
Track and analyze customer complaint data, inspection results, and test reports to identify trends; translate insights into actionable improvement projects
Anticipate needs and recommend solutions for production or manufacturing issues; provide alternatives to maintain quality standards
Partner cross-functionally with Compliance, Sourcing, and Product Development teams to ensure quality requirements are met and customer expectations are exceeded
Engage in continuing education opportunities to expand product knowledge and support professional development
Qualification
Required
Bachelor's degree in Textile Science/Technology (softlines/toys), Industrial Engineering, or related technical discipline
5+ years of experience in manufacturing/co-manufacturing of consumer products (non-consumable items); experience in pet industry a plus
Knowledge of hard goods production in China, including materials such as metals, plastics, textiles, printing, and transit testing
Strong knowledge of quality systems, product testing methods, and regulatory requirements for consumer products
Prior auditing/co-manufacturing experience required
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Strong analytical, problem solving, and communication skills; ability to translate data into actionable next steps
Ability to collaborate with cross-functional teams and influence vendor partners to achieve quality outcomes
Demonstrated integrity, maturity, and professionalism with sensitivity to cross-cultural interactions
Willingness to seek professional growth and development as responsibilities expand
Ability to travel 20–30% (includes overseas travel) and join late-night calls with factories, agents, and QA contractors in Asia as needed
Preferred
Ability to speak Mandarin Chinese
Understanding of pet product regulatory requirements
Company
Chewy
Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services.
10001+ employees
H1B Sponsorship
Chewy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (250)
2024 (164)
2023 (223)
2022 (305)
2021 (189)
2020 (161)
Funding
Current Stage
Public CompanyTotal Funding
$951MKey Investors
Lone Pine CapitalWells Fargo Capital FinanceBlackRock
2024-09-19Post Ipo Secondary· $500M
2019-06-13IPO
2017-04-18Acquired
Leadership Team
Satish Mehta
CTO
Michael Hyman
Vice President
Recent News
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2026-02-08
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2026-02-04
Company data provided by crunchbase