SOVRA · 1 month ago
Customer Success Manager (2 positions)
United States
Full-time
Remote
Mid Level
3+ years expSOVRA is a leading public procurement platform that serves over 7,000 government agencies and 1 million suppliers across North America. As a Customer Success Manager, you will build and maintain strong relationships with clients, ensuring their success on the platform and collaborating with various teams to meet client needs.
GovTechInformation ServicesProcurementSoftware
No H1B
Responsibilities
Serve as the strategic advisor and primary point of contact for your portfolio of clients, driving customer success across onboarding, adoption, and expansion
Collaborate with technical teams to translate customer feedback into actionable insights and escalate issues or feature gaps appropriately
Meet with clients at a scheduled cadence to help ensure that they are successful on the platform and conduct regular business reviews and strategic check-ins to align on goals, assess health, and reinforce product value
Become a product and domain expert - from workflow and feature functionalities to main customer use cases
Work with the implementation team to help ensure a smooth transition into CS and to provide the best service possible to the client
Lead the onboarding for new clients and work to guarantee complete adoption of the platform by the client
Identify and support qualified expansion opportunities in partnership with Sales, ensuring value alignment and timing
Capture client priorities and influence the product roadmap by articulating trends, needs, and impact
Interface with the internal technical team to scope requests, implement new feature requests, and set up integrations
Expected to regularly evaluate and refine the processes you are involved in
Qualification
Required
At least 3 years of experience in a Customer Success or Strategic Account Management role, managing a book of business and driving client outcomes
Customer-centric and consultative—you thrive in business conversations, understand client objectives, and translate them into platform strategies
Great time-management and organization skills with attention to detail, ability to meet deadlines, and initiate appropriate follow-ups
Experience onboarding multiple clients at the same time
Effective collaborator with cross-functional teams - especially product, implementation, and engineering
Hunger to learn, grow and perform - we are a small team, which means plenty of opportunities for you to own new responsibilities
Advanced in Word, PowerPoint, and Excel
Bachelor's degree or equivalent practical experience
Authorized to work in Canada or the US—unfortunately we are not able to sponsor work visas or transfers at this time
Must be physically located in one of the following Canadian provinces or US states: Quebec, Ontario, Alberta, AL, AZ, AR, CA, CO, DE, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MT, NV, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI
Benefits
Competitive benefits, 401K (US), RRSP (Canada) and compensation programs.
Flexible paid vacation, personal, and sick days off.
Closed office during the holidays.
Paid vacations between Christmas and New Year’s Day.
Company
SOVRA
SOVRA is committed to revolutionizing public procurement with innovative solutions and deep sector expertise.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-11Acquired
Leadership Team
Pat Stutz
VP. Operations and Finance
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-07-12
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