Blueground · 3 weeks ago
Vendor Operations Manager - Chicago
New York, NY
Full-time
Hybrid
Mid Level
$75K/yr - $100K/yr
3+ years expBlueground is redefining how people live by building a leading platform for living with a global presence. The Vendor Operations Manager will oversee the sourcing, onboarding, and management of third-party vendors and service providers to optimize service quality and ensure seamless guest experiences.
HospitalityProperty ManagementPropTechReal Estate
Responsibilities
Coordinate and manage US third party service partners
Identify, assess, and onboard reliable, cost-effective third-party service providers across multiple US cities
Lead negotiations, define contractual terms, and establish Service Level Agreements (SLAs) that ensure both quality and accountability
Monitor vendor performance to ensure service excellence, cost efficiency, and timeliness; conduct reviews, provide feedback, and drive continuous improvement
Oversee compliance with company standards, verify pricing accuracy, and validate invoices through structured audits
Work closely with Operations, Customer Support, and Quality Assurance to align vendor and concierge services with business objectives
Maintain vendor dashboards, performance trackers, and documentation to support transparency and informed decision-making
Qualification
Required
3+ years of experience in vendor management, sub-contractor services, or operations, ideally in a multi-city or hospitality setting
Proven track record in managing service-based vendors and negotiating contracts in the U.S. market
Strong understanding of service operations, hospitality standards, and guest experience management
Advanced Excel/data analysis skills; familiarity with procurement or vendor management systems a plus
Proven experience in developing and managing KPIs to track vendor and service performance, with a strong background in remote service oversight or centralized vendor management to ensure consistency, efficiency, and accountability across multiple locations
Excellent communication, organizational, and stakeholder management skills
High attention to detail with a proactive, solution-oriented mindset
Comfortable working in a fast-paced, multi-market environment and occasionally traveling to oversee key vendors and partnerships
Chicago or New York City based (required)
Benefits
Laptop stipend
Flexible PTO
Cigna Healthcare (Medical, Dental, Vision)
401k retirement plan
Paid maternity/parental leave benefits for new parents
Complimentary accommodation in Blueground locations.
Company
Blueground
Blueground provides furnished apartments.
501-1000 employees
H1B Sponsorship
Blueground has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$282.81MKey Investors
Susquehanna Private Equity InvestmentsDisruptADSilicon Valley Bank
2024-03-28Series D· $45M
2024-03-28Debt Financing
2022-11-28Series C
Leadership Team
Alexandros Chatzieleftheriou
Co-Founder and CEO
Alexis Maragkos
Director Of Partnerships & Strategic Services/ Co-Founder
Recent News
2025-11-18
BusinessNews.gr
2025-11-18
Company data provided by crunchbase