UNC Health · 1 month ago
PFS Analyst Supervisor
Hendersonville, NC
Contract
Hybrid
Mid Level
3+ years expUNC Health is an inclusive organization focused on improving the health and well-being of the communities they serve. The PFS Analyst Supervisor is responsible for directing the daily activities of the Patient Financial Services team, ensuring accurate and timely billing, and coaching team members to enhance performance.
Addiction TreatmentHealth CareHealth DiagnosticsHospitalNon ProfitWellness
Responsibilities
Serves on the Revenue Cycle Value Stream Steering Committee. Participates in Lean activities to help identify issues and to engage in problem solving. Encourages team members to participate in Lean. Works effectively with other PFS Supervisors and Department Leadership to ensure overall efficiency throughout the department
Demonstrates effective communications and listening skills to ensure that all responsible functions and their processes are not delayed or not communicated. Demonstrates good support and cooperation toward employees, physicians and supervisors
Oversees the functions and responsibilities of the PFS departments as assigned to ensure that processes are efficient. Departmental oversight may include: cashiering, refunds, billing, financial counseling, inpatient/outpatient/emergency patient access, patient pre access, switchboard and other functions deemed a function of patient financial services
Works closely with Billing, cashiering, refunds, mailroom and the file room resolve any issues or updates that impact the department. Ensures that cash and adjustments are applied to the proper patients accounts. Ensures that payments received on managed care accounts are paid properly Oversees the prompt and accurate billing of all accounts to facilitate cash flow for the hospital’s operation. Oversee corrections and follow-up of rejected claims in an effort to resolve those claims
Enforces hospital and department policies fairly and evenly to all staff members. Assigns daily activity, prepares work schedules, and completes time cards as required. When it is necessary, assists with relief for other PFS positions. Works with department Director to ensure that staffing levels do not exceed budgeted levels and assists in preparation of the PFS Budget. Interviews and selects new employees. Counsels and disciplines employees according to hospital personnel policies. Completes all evaluations providing documentation of error percentage rates and counsels employees when high deficiencies arise. Ensures that proper documentation is contained in employee Human Resources files for coaching and counseling’s and relevant developmental discipline or, for significant accomplishments
Qualification
Required
Three (3) years of experience working in a patient financial services organization or team
Preferred
Training or experience with CPT and ICD-9/ICD-10 coding
Company
UNC Health
Our mission is to improve the health and well-being of North Carolinians and others whom we serve.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Ellington
President UNC Health Care - Network Hospitals and EVP CFO UNC Hospitals at Chapel Hill
Jeff Lindsay
President and Chief Operating Officer
Recent News
2025-09-12
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