Adventist Health · 17 hours ago
IT Customer Service Analyst - ONSITE
Roseville, CA
Full-time
Onsite
Mid Level
3+ years expAdventist Health is a faith-based, nonprofit, integrated health system serving over 100 communities on the West Coast and Hawaii. The IT Customer Service Analyst provides customer support for information technology, troubleshooting and resolving software and hardware issues while collaborating with various teams on application development and support.
Elder CareHealth CareHospitalMedicalNon ProfitWellness
Responsibilities
Responds to telephone, chat, voice mail, self-service and email requests for assistance, promptly, professionally and courteously
Assists the customer with application, access, and technical system problems, taking appropriate action and follow through within the scope of responsibility. Triages calls, incidents, and service request routing to other support and project teams
Utilizes IT service management and other support tools to meet the service level agreements. Makes complete entries to allow tracking, escalation, and administrative report generation regarding reported problems. Assigns problems appropriately to ensure timely resolution
Identifies service and process improvements. Utilizes and creates knowledge articles and processes to help support and resolve issues
Performs monitoring and proactive action to resolve system issues timely and before customer impact. Assists/completes customer service requests and operational maintenance tasks. Escalates difficult calls or issues to the support specialists and supervisors
Performs other job-related duties as assigned
Qualification
Required
Associate's/Technical Degree or equivalent combination of education/related experience: Required
Preferred
Bachelor's Degree: Preferred
Three years' applications/technical experience: Preferred
Company
Adventist Health
Adventist Health is a Adventist Health is a not-for-profit health care organization .
10001+ employees
H1B Sponsorship
Adventist Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Gwen Mathews
CEO Ukiah Valley Medical Center, SrVP Operations AH Northern Cal Network
Kerry L. Heinrich
President and CEO
Recent News
The Business Journal
2025-12-11
The Business Journal
2025-11-13
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