City and County of San Francisco · 13 hours ago
Benefits Center Coordinator- San Francisco Benefit Network (SFBN)- Human Services Agency (2917) (160018)
San Francisco, CA
Full-time
Onsite
Mid Level
$127K/yr - $155K/yr
3+ years expThe City and County of San Francisco is seeking a Benefits Center Coordinator for the Human Services Agency. This role involves managing lobby client flow, supervising staff, and ensuring efficient operations of the benefits center by coordinating with various teams and programs.
GovernmentSmall and Medium Businesses
Responsibilities
Oversees a coordinated lobby service approach; continuously seeking to improve client flow and delivery of services
Manages daily lobby traffic by proactively monitoring the flow and assisting Social Workers and other lobby teams in maintaining order
Provides supervision, as well as technical and administrative support, to the 2918 Social Workers and Lobby Greeters
Develops, prepares, and presents monthly reports on lobby activities and incidents; and monitors the tracking and effectiveness of service integration
Manages a range of detailed program responsibilities, including addressing challenges and implementing solutions, to ensure efficient operation of the benefits center
Acts as representative of the assigned division when coordinating with the lobby occupants on matters related to Facilities, IT, and other general support for the1235 Mission Street lobby
Partners with the Security Liaison and Sherriff to ensure safe and effective monitoring of the lobby
Leads the development and implementation of lobby policies and procedures and provides recommendations for improving lobby flow
Responds to and resolves difficult and sensitive inquiries and complaints and collaborates with various community partners on program referrals
Qualification
Required
Possession of a baccalaureate degree from an accredited college or university
Three (3) years of professional experience of which two (2) years are in the field of social services related to income maintenance or economic self-sufficiency programs
Responsibilities for functions such as supervising eligibility determination, case management, program development and administration, budget or contract development
Applicants may substitute up to two (2) years of the required education with additional qualifying experience as described on a year to year basis
One year (2,000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/ 45 quarter units
Possession of a Master's degree in social work, business administration, public administration or related field may substitute for one (1) year of the required experience as described above for all specialties
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process
Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco
Benefits
Employee Benefits Overview
Company
City and County of San Francisco
City and County of San Francisco is the only consolidated city-county in California.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Linda Gerull
City CIO, Executive Director of the Department of Technology
T
Thomas DiSanto
Chief Administrative Officer, SF Planning Department
Recent News
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