Account Director II - Public Sector, Contact Center (CCS/CCaaS) Sales jobs in United States
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Lumen Technologies · 9 hours ago

Account Director II - Public Sector, Contact Center (CCS/CCaaS) Sales

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$120K/yr - $160K/yr
date7+ years exp

Lumen Technologies is a company focused on connecting people, data, and applications to ignite business growth. They are seeking a results-driven Public Sector Sales Specialist to lead revenue growth in the CCS and CCaaS portfolio, focusing on acquiring new business and expanding strategic accounts within the public sector.

Big DataInformation ServicesInfrastructureOptical CommunicationSecurityTelecommunicationsVoIPWireless
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H1B Sponsor Likelynote

Responsibilities

Direct SLED Sales Execution: Drive full public‑sector sales cycles from prospecting to close
Consultative Expertise: Lead deep‑dive discovery and align cloud‑native CCaaS solutions to agency missions
Public Sector Procurement & RFP Leadership: Own RFP strategy and contracting processes
Territory & Account Strategy: Build multi‑level relationship and territory plans across west area SLED accounts
Partner & Ecosystem Alignment: Collaborate with CCaaS providers on solutioning and innovation
Cross‑Functional Deal Orchestration: Partner with engineering, account managers, product, legal, and compliance
Pipeline Management: Maintain a high-velocity sales funnel, ensure accurate forecasting and activity tracking within CRM systems

Qualification

CCS/CCaaS sales experienceSLED agency salesRFP strategy leadershipGenesys Cloud experienceTalkdesk experienceZoom CX experienceConsultative Selling MasteryTechnical ProficiencyAutonomy & DriveAnalytical InsightPartner Ecosystem SavvyCommunication Excellence

Required

7+ years of technology sales experience focused on CCS/CCaaS
Demonstrated success selling to SLED agencies and navigating RFPs
Proven track record of exceeding revenue quotas in complex sales environments
Experience with Genesys Cloud, Talkdesk, Zoom CX, or similar
Network: Strong existing relationships with enterprise-level decision-makers and vendor partners in the communications industry
Strong ability to articulate the business case and ROI of CX modernization
Bachelor's degree required

Benefits

Health
Life
Voluntary Lifestyle benefits

Company

Lumen Technologies

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Lumen delivers the most secure platform for applications and data to help businesses, government and communities deliver amazing experiences
dateFounded in 1968
location
Monroe, Louisiana, USA
people-size10001+ employees
web-link
https://www.lumen.com

H1B Sponsorship

Lumen Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (21)
2023 (27)
2022 (29)
2021 (18)
2020 (49)

Funding

Current Stage
Public Company
Total Funding
$2.44B
2025-09-04Post Ipo Debt· $425M
2025-08-04Post Ipo Debt· $2B
2023-05-22Post Ipo Equity

Leadership Team

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Kate Johnson
CEO & President
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Sean Alexander
Senior Vice President of Connected Ecosystems
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Recent News

The Motley Fool
Why Lumen Technologies Stock Surged 46.3% Last Year and Has Kept Climbing in 2026
2026-01-18
The Motley Fool
Where Will Palantir Stock Be in 5 Years?
2026-01-09
MarketScreener
Lumen Technologies to sell $650 million of 8.500% senior notes due 2036
2026-01-06
Company data provided by crunchbase