Ohio Department of Insurance · 12 hours ago
Insurance Complaint Analyst 3
Columbus, OH
Full-time
Onsite
Mid Level
$30.55/hr - $30.55/hr
3+ years expThe Ohio Department of Insurance is seeking an Insurance Complaint Analyst 3 to assist consumers in understanding their insurance benefits and resolving complex insurance issues. The role involves reviewing and analyzing complaints, identifying violations of insurance laws, and communicating findings to consumers and other divisions.
Government Administration
Responsibilities
Review, analyze, establish facts, and draw valid conclusions regarding complaints related to all lines of insurance
Demonstrate research and analysis of the facts according to policy terms and applicable regulations through written and verbal responses
Identify possible violations of insurance laws
Make appropriate referrals to other divisions
Maintain records of investigation
Communicate complaint analysis and findings verbally and in writing in a professional manner
Assist consumers via telephone with insurance related questions and provide appropriate response
Performs other duties as assigned
Qualification
Required
60 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business as specified by the position description & job posting
6 mos. exp. or 6 mos. trg. in operation of personal computer
2 courses in mathematics (i.e., addition, subtraction, multiplication, division, statistics)
Or 6 courses in insurance & 2 courses in mathematics (i.e., addition, subtraction, multiplication, division, statistics)
42 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business as specified by the position description & job posting
6 mos. exp. or 6 mos. trg. in operation of personal computer
Or completion of undergraduate core program in insurance or business & 2 courses in mathematics
36 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business as specified by the position description & job posting
6 mos. exp. or 6 mos. trg. in operation of personal computer
Or 12 mos. exp. as Insurance Complaint Analyst 2, 67232
Or equivalent of Minimum Class Qualifications For Employment noted above
Preferred
Excellent communication skills
Problem solving skills
Organizational skills
High level of emotional intelligence
Ability to be adaptable
Company
Ohio Department of Insurance
The mission of the Ohio Department of Insurance (ODI) is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jianming Xia
Chief Fiscal Officer
Todd Walker
Chief Communications Officer
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