Kuehne+Nagel · 1 day ago
Project Logistics Control Tower Supervisor
The Woodlands, TX
Full-time
Onsite
Senior Level
5+ years expKuehne+Nagel is a global leader in logistics, providing essential services to support complex EPC projects. The Project Logistics Control Tower Supervisor will lead operations and customer service teams, ensuring exceptional service and operational excellence while managing financial performance and team dynamics.
Responsibilities
Ensure the team consistently delivers the highest level of customer service quality
Drive operational efficiencies and support continuous improvement initiatives
Maintain appropriate staffing levels aligned with business and financial requirements
Successfully onboard new business by meeting client requirements while achieving profitability
Ensure accurate and timely data entry across all required systems (e.g., OGS, Salog, Acon, Incident App)
Implement, monitor, and maintain customer KPIs to ensure performance standards are met
Identify and drive continuous improvement opportunities based on customer needs and global Project Logistics initiatives
Provide on‑site management as required for project execution
Prepare and provide project‑specific rates and pricing
Execute business activities in alignment with approved pricing and rate structures
Manage supplier relationships and ensure adherence to vendor assessment and approval processes
Collaborate closely with Chartering and Transport Engineering teams to support project requirements
Build, manage, and support a high‑performing, independent team
Proactively resolve client issues, challenges, and escalations
Manage Project Logistics cost performance, financial reporting, and required allocations
Establish minimum profitability margins and monitor financial performance to ensure targets are met
Support customer retention through strong relationship building and consistent service excellence
Drive customer engagement initiatives to strengthen long‑term partnerships
Qualification
Required
5+ years of experience in freight forwarding project logistics
Proven leadership experience with the ability to guide, motivate, and support a team
Excellent customer service and communication abilities, including handling escalations
Solid financial awareness, including cost control and margin management
Strong problem‑solving skills and a continuous improvement mindset
Benefits
Health and welfare benefits
401k retirement savings plan
Tuition reimbursement
Incentive compensation for eligible roles
Company
Kuehne+Nagel
With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.
10001+ employees
H1B Sponsorship
Kuehne+Nagel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Marcus Bennett
CEO + President Kuehne+Nagel North America
Robin Moens
VP, Regional HR Business Partner Sea and Air Logistics NAM
Recent News
2024-04-24
2024-03-21
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