Southwest Equity Partners, Inc. · 9 hours ago
Gardenview On-Site Manager
Gardenview Apartments - 1357 Elder Avenue Imperial Beach, CA 91932
Full-time
Onsite
Mid, Senior Level
2+ years expSouthwest Equity Partners is a company dedicated to connecting tenants with multi-family and commercial properties throughout San Diego, California. They are seeking an On-site Manager responsible for the day-to-day operations of the assigned property, managing residents, and ensuring compliance with company policies and relevant laws.
Property ManagementReal EstateReal Estate Investment
Responsibilities
Be the point-of-contact for all potential, new and current residents for any site visits, leasing duties, rental inquiries and processing, property tours, rent collection, reporting and maintenance issues at the property
Maintain high occupancy and rent levels in accordance with the property specific plan, overseen by the Director of Resident Services
Achieve the community’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments
Complete call-backs on all service requests within 24 hours to ensure customer satisfaction
Develop, produce and coordinate resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents
Organize and coordinate resident functions, including parties, birthday cards, welcome parties, unit visits, and other events as directed
Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensure the leasing office, tour path and model(s) are ready for show daily
Checks the answering service throughout the day for messages and returns calls as necessary
Provides input into the development of budget(s) for the property in coordination with Director of Resident Services, by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
Meets targeted revenues by setting rent rates (in coordination with Director), ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and reviewing monthly financial status reports
Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease
Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests. Follows up to ensure resident satisfaction
Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, model(s) and amenities meet established standards for safety, cleanliness, and general appearance and appeal
Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed
Develops new ideas and programs to enhance events, amenities, and the overall Resident experience during the life cycle of Residents’ lease terms
Acts as Residents’ primary contact and proactively communicates with them while strengthening each relationship by deeply understanding each Resident’s unique lifestyle, preferences, and needs, and ensuring services offered are personalized and of the highest quality
Qualification
Required
Strong interpersonal skills and the ability to work under time constraints
Strong project management, analytical and research skills with a demonstrated ability to manage projects from inception through completion
Bachelor's degree preferred
2+ years of property management experience; multi-unit experience a plus
Excellent oral and written communication skills
Experience in supervisory role and managing staff
Proficient in Appfolio property management software or other similar property management software
General office, bookkeeping and sales skills
Computer literate, including Microsoft Office Suite
Must be detail oriented and able to focus with frequent interruptions
Maintains confidence and protects operations of business by keep information confidential
Ability to operate in an open work area with moderate everyday noise
Ability to work from multiple locations
Ability to perform other duties as required
Benefits
Annual Performance Bonus Eligible
401(k) program – eligible to join after one full quarter of employment, to include company matching as required
Rent – a 1/3 discount on prevailing market rental rates for an onsite apartment (subject to separate agreement). No other ancillary fees are included in the discount. Must qualify as a resident.
Company
Southwest Equity Partners, Inc.
Since 2006, Southwest Equity Partners has been connecting tenants with multi-family and commercial properties throughout San Diego, California.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase