griddable.io · 13 hours ago
Senior Director, CSG Strategy and Analytics
York, IL
Full-time
Hybrid
Director/Executive
10+ years expGriddable.io is looking for a highly strategic and results-oriented Senior Director to lead a key Customer Success Business Performance function. This role involves partnering with senior leaders to define and execute multi-year strategic initiatives, driving enterprise-wide impact and transformation across Success.
AnalyticsBig DataCloud Data ServicesData IntegrationInformation TechnologySaaSSoftware
Responsibilities
Lead a team of high-performing individuals, including both ICs and People Leaders (PLs), responsible for deep strategy formulation, advanced analytics, and insights generation across the Customer Success Group
Partner with cross-functional executive leadership across Customer Success and Salesforce to define and deliver strategic projects that enable the business to execute its highest priority, multi-year initiatives
Leverage advanced data and analytical frameworks to conduct in-depth analyses across all areas of the business (e.g. customer segments / regions / product lines) to develop a comprehensive understanding of key value drivers, identifying major improvement areas and opportunities
Act as the primary strategic thought partner to various members of the CSG Leadership team, helping to define and solidify the global post-sales strategy across Salesforce
Serve as the essential connection across cross-functional teams in region and globally (including Customer Success, Sales, Product, Marketing, Support, and other internal groups, etc.), and facilitate collaboration towards achieving common enterprise-level goals and outcomes
Qualification
Required
10+ years of work experience at a top-tier management consulting firm, investment bank, private equity firm, and/or Strategy & Ops leadership role at a technology company
BA/BS degree
Preferred
Executive experience leading large, cross-functional teams through complex, global change management programs
Ability to articulately present, influence, and debate recommendations at the C-suite and Board level
Deep experience with enterprise software or SaaS Go-To-Market (GTM) strategy and execution; preferably in a Senior Sales Strategy role
Exceptional communication and analytical skills with the ability to distill complex thoughts and multi-phase strategies into simple, actionable, executive-level recommendations
Familiarity with SQL and Salesforce reporting platforms
High-energy, team-first attitude: Motivated to work hard in a fast-paced, ever-changing environment to help our growing business
Company
griddable.io
Griddable.io is a San Jose, CA based SaaS startup that closed Series A funding in 2017 from August Capital, Artiman Ventures, and Carsten Thoma, founding CEO of Hybris (acquired by SAP).
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$8M2019-01-28Acquired
2018-02-28Series A· $8M
Leadership Team
Burton Hipp
VP of Engineering/Founder
Company data provided by crunchbase