United Petroleum Transports · 1 day ago
Customer Service Representative (nights)
Oklahoma City, OK
Full-time
Onsite
Entry, Mid Level
2+ years expUnited Petroleum Transports is committed to promoting safety and achieving its vision and mission through its employees. The Customer Service Planner will monitor inventories, coordinate logistics, and maintain communication with customers and drivers to ensure operational efficiency and meet customer expectations.
Transportation
Responsibilities
Promote safety first in all actions; attend safety meetings and individual meetings regarding safety issues as required, to achieve the Vision and Mission of the company
Monitor inventories, build loads for drivers’ workflow, prioritize deliveries, and assign loads to drivers in a fair and equitable manner
Provide coordination, monitoring, and oversight of logistics requirements with other facilities, adjunct services
Maintain constant communication with customers to ensure we are meeting the customer’s expectations
Daily contact maintained with the CSC and Fleet Managers for informational purposes and for recommendations to improve productivity and cost controls as well as with other managers within the center for other coordination
Actively participate in a positive manner to implement, support, monitor, and achieve departmental metrics and goals
Maintain a positive work atmosphere by acting and communicating in a manner that facilitates the overall efficiency and success of business operations in order to meet company demands and expectations
Print or ensure workflow gets to every driver and/or centers
Problem-solve challenges with driver productivity, including mechanical breakdowns, loading instructions, and allocation issues
Record and maintain data related to loads delivered, such as confirmations, billing, mechanical problems, and customer issues
Maintain constant communication with customers to ensure we are meeting the customer’s expectations
Stay in close contact with drivers as a point of contact to answer questions or address concerns
Communicate with CSC Manager, Operations Managers (where applicable), and Fleet Managers, as directed
Complete first alert notifications on product service failures, accidents, or incidents, as required
Perform other duties assigned by Customer Service Supervisor (where applicable) as required
Qualification
Required
Loading/planning experience required
Requires careful attention to detail and an eye for continuous improvement and problem-solving
High School Education or equivalent
Two to three years' experience dispatching or in the customer service area
Excellent verbal and written communication skills
Knowledge of DOT regulations, federal and state standards
Ability to prioritize and manage multiple projects
Self-starter with detail-oriented work habits
Able to maintain confidentiality
Display professional demeanor
Excellent organizational skills
Good interpersonal skills; able to work well with wide range of individuals
Demonstrate dependability through good attendance and adherence to timelines and schedules
Basic computer skills
Knowledge of basic company employment policies and procedures
Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity
Occasional lifting (up to 20 pounds)
Company
United Petroleum Transports
United Petroleum Transports is a transportation company specializing in chemical transport services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matt Herndon
President and Chief Executive Officer
Recent News
EIN Presswire
2025-09-15
Jacksonville Business Journal
2025-03-01
2024-04-07
Company data provided by crunchbase