Accion Opportunity Fund · 10 hours ago
Sr. Mgr, Collections, Recovery & Outreach
United States
Full-time
Remote
Mid, Senior Level
$92K/yr - $124K/yrAccion Opportunity Fund is a financial services non-profit that provides small business owners with access to capital and resources. The Sr. Manager Collections, Recovery Management, and Community Outreach is responsible for reducing credit losses and managing collections for AOF’s trucking borrower portfolio while ensuring customer dignity and advancing the organization's mission.
FinanceFinancial ServicesNon Profit
Responsibilities
Build and execute strategic plans that improve portfolio performance, reduce credit losses, and ensure operational stability
Develop forward-looking strategies that enhance recovery outcomes and support customers experiencing hardship
Drive customer engagement, both directly, and with the help of AOF’s collections teams, with customers experiencing hardship
Improve AOF’s customer intelligence and servicing records by procuring updated Commercial Driver’s License (CDL) expiration information, and terms of visa, citizenship, or other evidence of ability to lawfully work within the United States, as necessary
Help to educate customers on their rights and obligations to work and drive within the United States
Facilitate 3rd party vehicle sales, or contract vehicle operators, as appropriate to help borrowers make their required loan payments
Maximize recovery efforts by ensuring repossessed or surrendered vehicles are presented in salable condition
Continuously evaluate and optimize workflows, policies, and quality controls
Leverage technology, automation, segmentation, and analytics—including advanced use of Microsoft Excel and other Office tools—to improve efficiency, transparency, and liquidation rates
Ensure all collections and recovery activities meet federal, state, and local requirements, along with internal policies and risk standards
Partner closely with Compliance, Legal, and Risk on audits, reviews, and regulatory expectations
Monitor and report on key portfolio metrics, including roll rates, cure rates, liquidation results, and agency performance
Identify trends and develop action plans to improve operational outcomes, service quality, and customer experience
Partner with Operations, Servicing, Credit Risk, Compliance, Legal, and third-party agencies to manage complex cases and align strategies
Provide insightful portfolio and performance updates to senior leadership
Identify operational and portfolio risks early and implement solutions that strengthen controls and reduce credit exposure
Reinforce customer-centric collections practices that maintain dignity, support financial wellness, and protect AOF’s mission and reputation
Additional responsibilities as assigned by Manager
Qualification
Required
Extensive experience with, and connections to, long haul trucking borrowers
Workforce management experience (e.g., forecasting, scheduling, capacity planning, real-time management)
Proven ability to lead high-performing teams and manage both direct and outsourced staff effectively
Strong understanding of collections strategies, loss mitigation, recovery workflows, and regulatory requirements
High proficiency in Microsoft Office tools, especially Excel, Outlook, Teams, Word, and PowerPoint—with the ability to analyze data, build reports/models, and communicate insights clearly
Excellent analytical and critical-thinking skills, with the ability to translate data into actionable decisions
Proficiency with collections systems, CRM platforms, and performance management tools
Strong communication and interpersonal skills with the ability to influence at all levels
Sound judgment, common sense, and the ability to stay pragmatic and composed in dynamic environments
Customer-first mindset grounded in ethics, empathy, and mission alignment
Preferred
Experience implementing automation, digital contact strategies, or AI-enabled collections tools
Industry certifications such as CCP, CCE, or related credentials
Benefits
Competitive salary commensurate with experience.
An environment that values work-life balance and monthly remote work reimbursements.
100% company-funded Medical, Dental, Vision, Life & Disability coverage for employees (Based upon your plan selection). 90% company-funded dependent coverage (Based upon your plan selection) as well as Flexible Spending Accounts.
Voluntary benefits with payroll deduction for Supplemental Life & AD&D insurance and legal plans.
12 paid holidays, 1 floating paid holiday, 10 Sick days.
Company
Accion Opportunity Fund
Accion Opportunity Fund is a nonprofit firm that provides funds to mall businesses.
Founded in 1993
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3.15MKey Investors
Truist FoundationCommunity Development Financial Institutions Fund
2023-05-05Grant· $1.5M
2023-04-10Grant· $1.65M
Leadership Team
Luz Urrutia
Chief Executive Officer
Nicole Van Der Tuin
Chief Experience Officer
Recent News
2025-09-16
2025-09-15
2025-08-18
Company data provided by crunchbase