Grifols · 1 day ago
Supply Chain Customer Service Representative I
Emeryville, CA
Full-time
Onsite
Entry Level
2+ years expGrifols is a global healthcare company dedicated to improving health and well-being worldwide. The Supply Chain Customer Service Representative I is responsible for developing relationships with diagnostics customers, ensuring timely delivery of goods, and contributing to supply chain efficiency and cost savings initiatives.
BiotechnologyHealth CareManufacturing
Responsibilities
Maintenance of sales order entry into SAP
Coordination and Management of outbound shipments to Customers, this includes but is not limited to facilitating import permits, meeting logistic requirements and other related process
Manage the Track and Trace process to insure meeting the validated shipping requirements
Customer invoicing and SOX compliance
Assist with the management of Logistics Providers, including 3PL warehouses and Freight Carriers
Maintenance of SAP transactions to ensure data integrity and traceability of products
Contribute to Supply Chain strategic/special projects
Collaborating with Planning/Procurement group for ongoing analysis of the required levels of inventory to meet customer requirements
Performing Ongoing analysis of Supply Chain Key Performance Indicators (KPIs) including Customers On-time Delivery Performance
Other duties which may be assigned by the department manager
Seeks to understand customer’s needs, educates customers, builds collaborative relationships with customers, takes actions to meet customer needs and concerns, sets up customer feedback systems
Qualification
Required
Associates Degree, advanced training or equivalent experience required
2-3 years of experience in supply chain/logistics roles
Demonstrated knowledge of SAP (preferably MM/SD modules)
Working knowledge of MS office components, especially Excel, Word and PowerPoint
Proven ability to work under pressure and with ambiguity
Demonstrated analytical and problem solving skills
Demonstrated ability to focus on key customer needs
Excellent communication and interpersonal skills
Preferred
Prior experience in air transportation, customs clearance processes and international logistics desirable
APICS certification/ Six Sigma or equivalent is desirable
Company
Grifols
Grifols is a global healthcare company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.51BKey Investors
Michael J. Fox Foundation
2025-01-14Grant· $21M
2024-06-04Post Ipo Debt· $1.41B
2024-04-23Post Ipo Debt· $1.07B
Leadership Team
Camille Alpi
Chief Human Resources Officer
Víctor Deu
Director of Planning & Control Department
Recent News
2025-12-24
Pharma Letter
2025-11-28
Company data provided by crunchbase