CrossCountry Mortgage, LLC · 17 hours ago
Mortgage Operations Manager
Greenwood Village, CO
Full-time
Onsite
Mid, Senior Level
$100K/yr - $100K/yr
5+ years expCrossCountry Mortgage is looking for a Mortgage Operations Manager who will lead a team dedicated to providing exceptional service to clients. The role involves overseeing daily operations, driving process improvements, and developing team members to enhance the customer experience.
FinanceFinancial ServicesLendingMortgage
Responsibilities
Provide expert guidance on complex loan scenarios to find a solution and a path forward
Collaborate with loan officers and processors to resolve underwriting escalations efficiently
Maintain up-to-date knowledge of mortgage regulations and CrossCountry Mortgage products
Act as the primary escalation point for complex loan issues, pipeline problems, and underwriting exceptions
Proactively manage the pipeline dates and deadlines to ensure a smooth process and a positive customer experience
Provide technical support in Encompass to ensure accuracy and quality of loan files
Conduct training on various products, programs, and industry topics in an ever-evolving industry
Recruit, train, and develop operations staff based on metrics and business needs
Qualification
Required
5+ years of Mortgage experience
Ability to run LP and DU
Positive, team player mindset
Solution-oriented and able to take action when needed
Solid knowledge and understanding of FHA\VA\USDA, FNMA, and FHLMC policies and guidelines
Solid knowledge and understanding of mortgage loan processing, compliance, investor products, and underwriting guidelines
Solid knowledge and understanding of mortgage insurance (MI) guidelines
Solid knowledge and understanding of various fraud tools
Solid knowledge and understanding of processing and closing functions, and a general understanding of the entire real estate lending process
Extensive knowledge and understanding of Investor, FHA, and Fannie Mae guidelines
Preferred
Encompass experience preferred but not required
Benefits
Competitive pay
Supportive team
Rewarding career path
Competitive pay/benefits
Company
CrossCountry Mortgage, LLC
Back in 2003, our founder and CEO, Ron Leonhardt, started CrossCountry Mortgage with one goal: become a nationwide mortgage lender that helps people with clear and fast home loans.
5001-10000 employees
H1B Sponsorship
CrossCountry Mortgage, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (16)
2023 (9)
2022 (17)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1.9BKey Investors
Ares Management
2025-11-18Debt Financing· $600M
2025-09-24Debt Financing· $900M
2021-11-23Debt Financing· $400M
Leadership Team
Tom Kraft
Senior Vice President Operations - West
Rob Sampson
Executive Vice President
Recent News
2025-12-18
2025-12-10
2025-11-20
Company data provided by crunchbase