Siemens · 16 hours ago
Customer Experience & Support Internship
Wendell, NC
Internship
Onsite
Intern
$25/hr - $25.50/hrSiemens is a global technology company focused on industry, infrastructure, transport, and healthcare. As an intern with the Electrification and Automation division, you will gain hands-on experience supporting power distribution systems and enhancing customer experience through various initiatives.
Artificial Intelligence (AI)ConsultingCyber SecurityInternet of Things
No H1B
Responsibilities
Taking an AI-first approach to find and solve problems, enhance customer experience, and improve support processes
Supporting adoption and continuous improvement of a customer-facing order management portal by analyzing usage data and customer feedback to identify trends and improvement opportunities
Assisting with customer journey mapping to identify process gaps, inefficiencies, and communication breakdowns across customer touchpoints
Developing reports and documentation that summarize customer insights, portal usage trends, and recommended enhancements for internal stakeholders
Supporting the review, optimization, and creation of customer-facing technical documentation to improve clarity, usability, and consistency
Collaborating with cross-functional teams to support customer experience initiatives, process improvements, and proactive support solutions
Qualification
Required
Currently pursuing a bachelor's degree in Business, Marketing, Communications, Information Systems, Computer Science, Analytics, Statistics, Engineering, Psychology, Cognitive Science, or a related field. Candidates must not graduate prior to September 2026
Basic proficiency with Microsoft Excel and standard productivity tools
Ability to work full-time (40 hours per week) for the duration of the 12-week summer internship
Eligible candidates must be located within 50 miles of Wendell, NC, as this role does not provide relocation support
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Curious about AI and eager to learn and experiment with AI-powered solutions
Preferred
Interest in customer experience, customer support, or customer journey optimization
Familiarity with data analysis or reporting tools (Excel, Power BI, Tableau, or similar)
Exposure to CRM or customer experience platforms (e.g., Salesforce)
Experience with process mapping or workflow documentation
Strong written and verbal communication skills
Willingness to learn customer-facing systems and documentation practices
Company
Siemens
Siemens empowers customers to transform the industries that form the backbone of economies: industry, transportation, buildings and grids.
Founded in 1847
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.01BKey Investors
US Department of Energy
2025-02-20Post Ipo Equity· $1.5B
2024-09-17Grant· $1.5M
2024-09-04Post Ipo Debt· $332.4M
Leadership Team
Cedrik Neike
CEO Digital Industries
Nicola Bates
President and CEO of Siemens Capital
Recent News
Business Standard India
2026-01-22
2026-01-20
The Motley Fool
2026-01-19
Company data provided by crunchbase