Related Companies · 1 week ago
Brand Ambassador
West Palm Beach, FL
Full-time
Onsite
Entry Level
$26/hr - $26/hr
2+ years expRelated Ross is a West Palm Beach-based organization focused on transforming urban life and creating opportunities in the region. The Experience Center Ambassador serves as the front-facing brand representative, delivering exceptional hospitality and ensuring a seamless experience for all visitors while supporting leasing and marketing objectives.
Commercial Real EstateConstructionProperty DevelopmentReal EstateRentalSales
Responsibilities
Act as the primary point of contact for all Experience Center guests, delivering a polished, professional, and hospitality-forward welcome
Anticipate guest needs and proactively manage the flow of visits to ensure a high-touch, curated experience
Maintain situational awareness of who is in the Experience Center at all times and ensure guests are appropriately hosted or handed off
Support scheduled tours, executive meetings, leasing presentations, and special activations
Prepare meeting spaces in advance, including room setup, technology readiness, materials, and refreshments
Assist with Experience Center programming, events, and activations as needed
Ensure the Experience Center is impeccably maintained, presentation-ready, and aligned with brand standards at all times
Conduct regular walkthroughs to identify opportunities for improvement related to cleanliness, functionality, and visual impact
Uphold visual merchandising and collateral standards, ensuring all materials are current and on-brand
Track daily guest traffic, tours, and engagements using established reporting tools
Support light administrative tasks, including calendar coordination, supply inventory, and vendor follow-ups
Adhere to SOPs and contribute feedback to continuously improve Experience Center operations
Partner closely with Leasing, Marketing, Property Management, and Customer Experience leadership to ensure alignment and consistency
Support storytelling efforts by understanding key messaging around assets, amenities, and the broader portfolio
Serve as a conduit for insights gathered from guest interactions, escalating trends or opportunities to leadership
Qualification
Required
2+ years of experience in hospitality, customer experience, luxury retail, concierge, or brand-driven environments
Exceptional interpersonal and communication skills with a polished, professional presence
Strong situational awareness and ability to manage multiple priorities in a fast-paced environment
High attention to detail and a proactive, solution-oriented mindset
Comfortable interacting with executives, brokers, and senior leadership
Proficiency in Microsoft Outlook and basic technology platforms; experience with CRM or visitor management systems is a plus
Benefits
Personalized Health Care : Multiple medical, dental, and vision plan options; Employee Assistance Program
Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
Career Development : Learning & training programs; tuition & certification reimbursement; internal advancement opportunities
Company
Related Companies
Related Companies is a global real estate and lifestyle company defined by innovation and the most prominent privately-owned real estate firm in the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Zussman
Chief Financial Officer
Jennifer Tuhy
CFO - Hudson Yards
Recent News
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