Pyramid Global Hospitality · 9 hours ago
Assistant Front Office Manager
La Quinta, CA
Full-time
Onsite
Entry, Mid Level
$22/hr - $23/hr
1+ years expPyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity and growth. The Assistant Front Office Manager will manage all aspects of front desk operations, ensuring guest satisfaction and team performance while adhering to company policies and procedures.
Hospitality
Responsibilities
Manage all aspects of front desk operations for assigned shift. Schedule employees to ensure proper coverage
Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in accordance with company policies and procedures. Alert management of potentially serious issues
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. Communicate to staff any VIP, Priority -Club, or special needs or requests and follow up on execution
Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives. Manager labor costs and expenses within budget
Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications
Ensure procedures are followed for security of monies, credit and financial transactions, and guest security
Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies
Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance
Will serve as manager on duty as required
Accountability: This job is responsible for managing front desk operations for a p.m. and/or weekend shift at a large, fairly complex full-service hotel with an extensive range of facilities and services and may include a large number of Priority Club Accounts and VIP and key guests. Typically supervises a shift of front office employees
Qualification
Required
Bachelor's degree in Hotel Management, Business Administration or related field
One or more years front office/guest services experience including supervisory experience
Fluent in English
Communication skills to interact with customers, employees and third parties
Reading and writing abilities for completing paperwork and management reports
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
Preferred
Other languages
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Pet Insurance
401(k) Retirement Plan
Paid Time Off, Paid Sick Time
Team Member Referral Program
Hotel Discounts
Employee Assistance Program
Company
Pyramid Global Hospitality
Pyramid has extensive experience in providing core operational infrastructure and strategies for a wide range of full-service properties.
10001+ employees
H1B Sponsorship
Pyramid Global Hospitality has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2023-02-28Debt Financing
Leadership Team
Anthony Torres
Vice President of Food and Beverage
Recent News
2025-10-16
Company data provided by crunchbase