Related Companies · 2 days ago
Workplace Experience Brand Ambassador (Full-Time)
West Palm Beach, FL
Full-time
Onsite
Mid Level
$26/hr - $26/hr
3+ years expRelated Ross is a company focused on transforming urban life in West Palm Beach and Palm Beach County. The Workplace Experience Brand Ambassador is responsible for greeting and assisting visitors, driving foot traffic, and curating experiences to enhance customer engagement across multiple properties.
Commercial Real EstateConstructionProperty DevelopmentReal EstateRentalSales
Responsibilities
Welcome and greet tenants, guests, visitors, and owners to the building
Generate excitement about Related in those who inquire
Model brand behaviors for coworkers, guests, and tenants
Provide exceptional customer service by anticipating needs and remaining focused on the customer
Conduct meaningful conversations to drive business into our commercial spaces, including but not limited to restaurant reservations/ recommendations, sales conversions, etc
Answer questions in story form regarding the buildings, neighborhood, or Related Southeast development
Develop strong relationships with coworkers, owners, and tenants
Provide wayfinding details to guests and visitors
Record meaningful customer data for the purpose of building relationships and personalizing future client opportunities
Develop a book of business
Provide reports with anecdotal evidence of conversions
Be aware of the impact of behavior on others
Work as a positive team player to surpass individual and group expectations
Collaborate with janitorial staff to ensure the pristine condition of the property
Welcome feedback and adapt behaviors as appropriate
Monitor plazas and lobbies for cleanliness and general upkeep
Provide morning reports about the status of property to the property management team
Enter work orders that may arise on the spot through our digital platform
Set up stations (e.g. stands, tables, chairs, etc.) for promotional activities in plazas and lobbies
Uphold security guidelines and collaborate with security to prevent unauthorized entries
Participate in and conduct customer experience huddles
Assist with event execution, partnering with vendor teams as necessary
Additional responsibilities as designated by management
Qualification
Required
Superior intentional observation skills
Hosting and anticipating guest and tenant needs
Strong memory and/or organizational method for tracking customer preferences and names
Self-motivating to incorporate changing priorities
Exceptional verbal and written communication skills
Impeccable phone etiquette
Capacity to adapt and overcome challenging situations
Build rapport quickly and effectively with customers and colleagues
Strong critical thinking skills, particularly around problem solving
Ability to continuously improve and seek growth
Juggle technology and interpersonal communication seamlessly
Planning and organizing for large events
Strong sense of professionalism reflected in daily appearance, posture, and preparedness
Effectively incorporate coaching feedback
Maintain a calm and professional demeanor while under pressure
Minimum of bachelor's degree, preference in Hospitality, Entertainment
Possess technological skills to operate Microsoft Office programs and a variety of other platforms
This position is primarily Monday through Friday, though ambassadors may at times be asked to work some non-traditional hours, including nights or weekends as needed
Minimum three years in service and/or sales industry preferred
Benefits
Personalized Health Care : Multiple medical, dental, and vision plan options; Employee Assistance Program
Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
Career Development : Learning & training programs; tuition & certification reimbursement; internal advancement opportunities
Company
Related Companies
Related Companies is a global real estate and lifestyle company defined by innovation and the most prominent privately-owned real estate firm in the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Zussman
Chief Financial Officer
Jennifer Tuhy
CFO - Hudson Yards
Recent News
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