ViewLine Ventures · 3 weeks ago
Tech Support Specialist
Philadelphia, PA
Contract
Hybrid
New Grad, Entry LevelViewLine Ventures is a fast-growing startup in specialized alternative markets, and they are seeking a Tech Support Specialist to keep both their clients and team running smoothly. The role involves handling device setup, account provisioning, troubleshooting, and supporting client onboarding while also documenting solutions and improving internal IT processes.
Venture Capital & Private Equity
Responsibilities
Set up phones, devices, and email/accounts for clients
Troubleshoot basic issues (setup, connectivity, logins) and guide people through fixes
Coordinate smooth handoffs across teams during client onboarding and offboarding
Maintain structured records of recurring issues and solutions to build playbooks
Suggest and implement improvements to make tech operations more efficient
Qualification
Required
Prior experience in IT support, helpdesk, or troubleshooting roles
Strong organizational and problem-solving skills
Clear communicator who can calmly guide clients through basic tech processes
Comfortable with occasional local travel
Adaptable and proactive in a fast-moving startup environment
Preferred
Experience supporting small operational teams in startups or entrepreneurial settings
Background in both client-facing and internal support environments
Benefits
Competitive hourly pay with performance incentives
Flexible hours with consistent workflows
Clear SOPs and support systems so you can execute with confidence
Company
ViewLine Ventures
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase