Desktop Support Technician II- Onsite Des Moines, IA jobs in United States
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Insight · 1 week ago

Desktop Support Technician II- Onsite Des Moines, IA

positionDes Moines,United States
timeFull-time
remoteOnsite
seniorityMid Level
money$22/hr - $25/hr
date4+ years exp

Insight is a Fortune 500 Solutions Integrator specializing in cloud, data, AI, cybersecurity, and intelligent edge. As a Level 2 Desktop Support Technician, you will provide quality day-to-day hands-on and remote end-user support, troubleshooting complex hardware and software issues to ensure high customer satisfaction.

Cloud ComputingConsumer SoftwareInformation TechnologyNetwork SecuritySoftware
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H1B Sponsor Likelynote

Responsibilities

Provide expert-level technical support for end-user hardware, software, mobile devices, and peripherals
Respond to requests and issues, including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software for optimal workstation performance
Execute the new hires and leavers process including deployment, equipment returns, and replacements
Update the asset information in the ITSM or ITAM record and prepare devices for disposal

Qualification

Technical supportTroubleshootingM365 applicationsCustomer serviceTicketing systemWhite glove service

Required

Minimum 4-year experience in a similar role
Excellent customer service skills and white glove service experience
Experience in troubleshooting issues in M365 office applications and MS Teams
Experience in a ticketing system, preferably ServiceDesk plus

Benefits

Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

Company

Insight

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Insight dedicated to making the impossible possible combining cutting-edge technology.
dateFounded in 1988
location
Chandler, Arizona, USA
people-size10001+ employees
web-link
https://www.insight.com

H1B Sponsorship

Insight has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2020 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Tim Crown
Co-Founder/Chairman of the Board
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Veli-Matti Vanamo
Chief Technology Officer, APAC
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Recent News

AETOSWire
Insight Launches Insight AI, a New Way to Achieve AI Outcomes - AETOSWire
2025-11-14
Business Wire
Insight to Present at J.P. Morgan 53rd Annual Global Technology, Media and Communications Conference
2025-05-07
MarketScreener
Insight Enterprises, Inc. Reports First Quarter Results
2025-05-01
Company data provided by crunchbase