DoorDash · 2 days ago
Technical Support Representative, In-Store
Philadelphia, PA
Full-time
Onsite
Entry Level
$23.40/hr - $34.50/hr
1+ years expDoorDash is a technology and logistics company focused on empowering local economies. They are seeking a Technical Support Representative to provide world-class customer support to hospitality operators, troubleshoot issues, and deliver strategic solutions to maximize customer satisfaction.
PublishingE-CommerceAppsLogisticsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care
Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight
Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs
Document Resolutions. Record issue resolutions and steps taken, ensuring clear documentation across all client interactions
Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first
Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations
Qualification
Required
You're a strong communicator, both in writing and over the phone
You bring a positive, collaborative attitude and thrive in team environments
You're comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through
You have a proven ability to build strong, trusted relationships with clients
You deliver outstanding customer service, striking the right balance between empathy and effective solutions
You're analytical and resourceful, with sharp problem-solving skills
You have a technical mindset and an interest in hospitality tech
You're familiar with tools like Zendesk, Jira, Salesforce, or similar platforms
You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality
At least one weekend day availability is a must
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave in compliance with applicable laws
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Chicago Sun-Times - Business
2026-02-13
2026-02-13
2026-02-12
Company data provided by crunchbase