Zoom · 12 hours ago
Contact Center Partner Solution Engineer
United States
Full-time
Remote
Senior Level
$131K/yr - $262K/yr
5+ years expZoom is a leading collaboration platform company seeking a Partner Consulting Solution Engineer for its Contact Center team. The role involves leveraging Customer Experience expertise to drive innovative solutions and build relationships with CX channel partners to enhance their contact centers.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Serving for North America and LATAM as the pre-sales CX channel Partner trusted advisor; translating technical and business requirements into solutions
Developing trust with Partner Customer Experience pre-sales teams, leadership, and other key stakeholders
Developing and maintaining lasting relationships with CX channel Partners
Building technical business plans with focus CX Partners to drive Zoom CX adoption within the portfolio
Executing technical presales training and ongoing enablement for ZCX Partners
Engaging with ZCX Product teams internally to drive Partner and customer feedback to expand product innovation, adoption, and market leadership
Qualification
Required
5+ years of CX/Cloud CCaaS Channel Solution Engineering
Strong business and technical acumen with demonstrated experience within the CX industry including Contact Center, Workforce Management, Workforce Engagement Management, Reporting/Analytics, Chatbot, Voicebots, AI
Demonstrate understanding of Customer Experience market and trends, advocating for Channel led partnership strategy and vision
Ability to build and execute go-to-market Channel strategies
Experience implementing CX solutions is a plus
Understanding of sell-through channel sales motions
Benefits
A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
Support work-life balance
Contribute to their community in meaningful ways
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase