PestCo · 11 hours ago
Customer Service Manager
Canton, MO, US
Full-time
Onsite
Mid, Senior Level
$58K/yr - $70K/yr
3+ years expPestCo is one of the largest pest control companies in the US, focused on providing exceptional customer service. The Customer Service Manager will lead the customer support team, ensuring customer satisfaction and driving improvements in service quality.
Professional ServicesService Industry
Responsibilities
Lead, train and motivate a team of Customer Service Representative’s Day-to-day activities and schedules
Review, approve and submit accurate and timely semi-monthly timecards and payroll data with tight timelines
Provide ongoing coaching, performance management feedback/guidance to Customer Service Representatives (CSRs)
Ensure compliance with company policies and procedures to maintain consistent and superior customer experience
Monitor, analyze, and report on key performance indicators (KPIs and customer feedback) to identify areas of improvement to the customer experience
Ensure that customer service software, tools, and resources are utilized effectively
Conduct regular audits of customer service processes to ensure quality and efficiency
Identify operational needs and deliver solutions to enhance service delivery and team efficiency
Qualification
Required
3 years of proven success in leading and managing high-performing customer service call center teams, with a strong track record of driving customer satisfaction and operational excellence
Excellent communication, interpersonal, and problem-solving skills
Ability to manage high-pressure situations and resolve customer concerns effectively
Strong organizational and time-management abilities
Excellent conflict resolution and interpersonal communication skills
Ability to work independently while adhering to established policies and procedures
Keen attention to detail and a proactive approach to problem-solving
Strategic thinking with the ability to interpret performance trends and implement corrective actions
Proficiency with CRM systems and other call center tools
Preferred
Experience in prioritizing tasks and managing competing deadlines
Strong understanding of business performance metrics and their drivers
Project management experience, including planning, execution, and reporting
Pest control or home service industry experience is a plus
Familiarity with routing, dispatching and coordinating field technicians
Benefits
Overtime, Commissions, and Bonuses (for applicable roles)
Paid Time Off, Paid Sick Time, & Paid Holidays
Medical, Dental, and Vision Insurance
Company Provided Life Insurance
401K – Employer Match
Health Savings Account (HSA) - Automatic Employer Contribution
Flexible Spending Account (FSA), Dependent Care FSA
Voluntary Life Insurance (Employee, Spouse & Child)
Voluntary Short-Term and Long-Term Disability
Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
Employee Assistance Program
PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!)
Educational Resources and Training provided on-the-job.
Company
PestCo
At PestCo, we are dedicated to earning the loyalty of every customer we have the privilege to serve so that we can create real opportunities for our team members.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-11-02Acquired
Leadership Team
David LeResche
President & Chief Operating Officer
Recent News
Morningstar.com
2025-12-09
Venture Capital Firms
2025-07-10
2025-07-09
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