Davis Talent Search (Payments, Wealth Management, Fintech, Crypto Jobs) · 18 hours ago
Merchant Retention Specialist
LA Metro Area
Full-time
Onsite
Senior Level
$50K/yr - $90K/yrDavis Talent Search is a private, rapidly growing payment processing leader specializing in credit card processing services. They are seeking a Merchant Retention Specialist to handle accounts considering leaving the company, focusing on retaining and upselling to at-risk merchants.
Staffing & Recruiting
No H1B
Hiring Manager
Jenna Klugh-Davis
Responsibilities
Proactively identify merchant accounts at risk of leaving
Respond and retain merchants who are leaving or have left
Upsell merchants on products as needed
Respond quickly to customer escalations, shipping issues, and problem resolution
Coach and manage teams to maintain high service standards and support agent and customer satisfaction
Qualification
Required
Successful track record of Merchant retention experience
Active understanding of interchange rates and the ability to speak and breakdown them down to merchants
Proven track record as a proactive high performer
Strong regional market presence
Solid understanding of payment processing products such as POS systems, terminals, gateways, and integrated payments
Excellent communication, negotiation, and presentation skills
Preferred
Experience with Fiserv Omaha & Nashville Platforms, TSYS systems, or First Data systems is a big plus
Bilingual Spanish/English is a plus
Benefits
Medical, dental, and vision insurance plans available after 90 days, with the company covering 50% of medical premiums.
401(k) eligibility after one year of employment.
Paid time off is available after 90 days.
Company
Davis Talent Search (Payments, Wealth Management, Fintech, Crypto Jobs)
Welcome to Davis Talent Search, where we truly believe that finding candidates the perfect position and finding employers the perfect candidates are where job satisfaction starts.
Founded in 2013
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase