Junior Customer & Sales Support Specialist jobs in United States
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PUMA Group · 21 hours ago

Junior Customer & Sales Support Specialist

positionNew York, NY
timeFull-time
remoteOnsite
seniorityEntry Level
money$43K/yr - $57K/yr
date1+ years exp

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. As a Junior Customer & Sales Support Specialist at stichd, you will manage the full order-to-delivery cycle for both D2C and B2B channels, ensuring a seamless experience for customers while providing exceptional service and operational support to the sales team.

ApparelFashionLifestyleSoccerSports
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Culture & Values

Responsibilities

Provide exceptional service and daily operational support to the sales team
Manage the full order lifecycle—from order entry to on-time delivery—to ensure a first-class customer experience
Act as the primary liaison with cross-functional partners (Logistics, Finance, E-commerce, etc.) to ensure smooth internal processes
Monitor accounts receivable, assist with payment allocations, and ensure proper follow-up
Track and proactively manage purchase orders; collaborate closely with the Logistics team in Tilburg
Identify inefficiencies and implement improvements to optimize operational workflows
Serve as the first point of contact for customers across multiple channels (email, phone, live chat, social media)
Handle logistics issues, returns, and refunds in collaboration with Finance when incorrect or faulty goods are received
Partner with the B2C E-commerce team to enhance service levels and drive online growth
Ensure KPIs and service-level targets are consistently met or exceeded
Maintain up-to-date knowledge of promotions, new product launches, and upcoming marketing events

Qualification

Customer serviceSales supportE-commerce operationsERP toolsCRM toolsSAPCommunication skillsProactiveSolutions-drivenFluent in EnglishSpanishTeam-orientedAttention to detail

Required

1– 2 years of experience in customer service, sales support, e-commerce, or online retail operations
Experience working with multiple systems simultaneously; ability to quickly learn ERP and CRM tools (e.g., Salesforce Service Cloud)
Strong communication skills; fluent in English (Spanish a plus)
Familiarity with international trade conditions, Incoterms, export procedures, and documentation
Team-oriented, positive, and solutions-driven, with high attention to detail and follow-through
Proactive, curious, and self-motivated—comfortable taking ownership and speaking up with ideas

Preferred

Bachelor's degree in Business Administration, Economics, Sales, or related field preferred
Experience with SAP is a strong plus

Benefits

Bonus
Benefits

Company

PUMA Group

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PUMA is one of the world’s leading sports brands, designing, developing, selling and marketing footwear, apparel and accessories.
dateFounded in 1948
location
Herzogenaurach, Bayern, DEU
people-size10001+ employees
web-link
http://us.puma.com/

Funding

Current Stage
Public Company
Total Funding
$712.87M
2025-12-18Post Ipo Debt· $712.87M
1986-06-10IPO

Leadership Team

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Bjorn Gulden
CEO
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Markus Neubrand
Chief Financial Officer
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Recent News

WebWire
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2026-01-21
Sports Business Journal
Sports Business Daily: Executive Transactions - January 13, 2026
2026-01-16
WWD
LaMelo Ball and Puma Turn ‘Fast & Furious’ Franchise-defining Cars Into Four New Sneakers
2026-01-16
Company data provided by crunchbase