New Leaf Community Markets · 22 hours ago
Front End Assistant Manager
Santa Cruz, CA
Full-time
Onsite
Mid Level
$22/hr - $35/hrNew Leaf Community Markets is a cooperative focused on sustainable, locally-produced food. The Front End Assistant Manager partners with the Front End Manager to oversee department operations, ensuring exceptional customer service and staff management while promoting a positive work environment in line with the company's values.
CommunitiesFood and BeverageLeisureLifestyle
Responsibilities
Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience
Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on needs and conditions of department
Represents company values. Works cooperatively and positively with fellow team members
Gives and receives feedback in a constructive manner demonstrating company Speak Up culture
Promotes a collaborative team environment through recognition, leading by example and working alongside staff. Demonstrates approachability and fosters open communication. Creates an environment where staff are invested and encouraged to contribute ideas. Demonstrates a pro-active approach in resolving staff issues and conflicts
Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program
Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems
Partners with department manager to provides oversight to all areas of the department. Assesses, prioritizes and delegates tasks and production while also cashiering and bagging customer purchases and performing carry-outs
Supports department manager in establishing service expectations and trains staff to deliver an exceptional customer experience in the front end, utilizing company programs / policies
Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels
Models friendly and attentive customer service, coaches’ staff, recognizes accomplishments and identifies areas of opportunity
Handles escalated difficult customer service situations and seeks solutions to delight the customer. Trains and coaches’ staff to do the same
Demonstrates and shares a solid knowledge of products in the store and industry trends with a general understanding of culinary terminology, product labelling and common dietary restrictions
Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them. Works with department manager to meet labor and margin goals and schedule department accordingly. Develops and executes a plan when results do not meet expectations
Partners with department manager to establish cash handling, register and return procedures for department and ensures compliance. Assists cashiers with complex returns
Partners with department manager to ensure department is trained and complies with alcohol sales and other state / local regulations
Assists in maintaining Front End resource guide and ensuring cashier accuracy
Ensures that department adheres to company invoice, credit, transfers and inventory procedures
Demonstrates and shares a solid knowledge of products in the store and industry trends with a general understanding of culinary terminology, product labelling and common dietary restrictions
Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them. Works with department manager to meet labor and margin goals and schedule department accordingly. Develops and executes a plan when results do not meet expectations
Coaches department to maintain appropriate, accurate and organized inventory and back stock. Handles damaged and spoiled product according to company policy
Maintains a working knowledge of department equipment and is able to train staff and troubleshoot errors as needed
Leverages resources and labor to maximize efficiency, without compromising quality and service standards
Balances administrative tasks with presence on floor
Performs other tasks and duties as assigned
Qualification
Required
Knowledge of retail Front End Department and / or prior Front-End management experience required
Entry to mid-level proficiency with MS Office
Working knowledge with POS, inventory or other retail specific software required
Skills to manage financial results, including labor, sales and profit margin
Excellent written and verbal communication skills required
Basic to intermediate math and computation skills required
Skills to read, understand and follow through on verbal and written instructions
Skills to exercise good judgment at all times
Skills to resolve conflicts and analyze a variety of situations to find a solution
This is a customer service driven position. Should have the ability to speak, read and understand English
Preferred
Previous customer service, food service, retail or grocery experience preferred
Previous supervisory or management experience highly preferred
Benefits
Comprehensive medical, dental, vision, and 401k at 28 hours a week
Paid Parental Leave available
Lifestyle Scheduling
Public Transport Benefits
Paid Community Service Hours
30% discount at all New Leaf Community Markets, Bristol Farms, and Lazy Acres Natural Market locations
Company
New Leaf Community Markets
New Leaf Community Markets is a supermarkets company providing natural groceries, vitamins, meat, seafood, and organic produce.
Founded in 1985
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2013-11-12Acquired
Company data provided by crunchbase