Rosewood Matakauri · 2 weeks ago
Engineering Manager - Kona Village
Kailua-Kona, HI
Full-time
Onsite
Mid Level
4+ years expRosewood Matakauri is seeking an Engineering Manager for Kona Village Resort. This role involves supervising and training the engineering staff, ensuring maintenance standards are upheld, and addressing guest needs and complaints promptly.
Hospitality
Responsibilities
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
Ensure that standards are maintained at a superior level on a daily basis
Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Maintain positive guest relations at all times
Resolve guest complaints, ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Inspect supply levels, cleanliness and organization of storage areas; assign designated personnel to rectify any deficiencies
Conduct weekly inventory on equipment and supplies; prepare requisitions for reordering of shortages
Implement methods and techniques, which are cost effective to improve efficiency
Pre-plan and order materials for special projects; coordinate scheduling with department heads to eliminate conflict
Conduct building rounds and take gauge readings; check for potential fire hazards, burnt out lights, and faulty equipment
Check Engineering Logbook and Night Report for information regarding problems; document pertinent information in logbook
Assist With Completion Of The Following
Replace light switches
Reset circuit breakers
Replace wall plug receptacles
Replace fluorescent light ballast
Replace electrical solonial valve
Replace small motors
Use test equipment; olumeter, voltage tester, amp probe
Unplug sinks, toilets, garbage disposals and drain lines
Repair of replace valves, gate, globe, ball, solonoid valves
Replace washer, gaskets, vacuum breakers, toilet seals
Additional Duties
Monitor and maintain all kitchen equipment
Maintain guestrooms using rooms preventive maintenance program punch list
Change air conditioning filters every three months
Check HVAC equipment; change filters, belts, bearings and lubricate as necessary; also check for unusual noise or vibration, adjusting as necessary
Change or repair locks as needed
Cut and mark keys for guestroom key inventory
Check and test-run emergency generator weekly
Monitor and maintain pest control requirements
Wear a pager and respond promptly to any requests made for problems, assistance, or emergency work orders
Perform maintenance on all fire and safety equipment
Maintain knowledge of hotel safety procedures and ensure application of such
Respond as part of initial response team to any early warning or major fire alarm
Ensure that assigned staff has reported to work; document any late or absent employees
Coordinate breaks for assigned staff
Prepare and distribute work assignments for staff and review priorities
Communicate additions or changes to the assignments as they arise throughout the shift; identify situations, which compromise the department's standards and delegate these tasks
Observe staff performance of job functions and ensure all procedures are completed to departmental standards; rectify deficiencies with respective personnel
Assist staff with their job functions where needed to ensure optimum standards and efficient operation
Conduct training of staff as assigned
Provide feedback on staff performance to manager; report disciplinary problems to manager and participate in the counseling of employees
Monitor and handle guest complaints ensuring guest satisfaction
Ensure all staff assignments are completed before staff sign out
Complete all paperwork and closing duties before leaving; review status of assignments and any follow-up action with manager and/or on-coming supervisor
All other duties as required
Qualification
Required
Minimum four years' experience in building maintenance, electrical work, plumbing and refrigeration
High school diploma
Must be able to perform job functions with attention to detail, speed and accuracy
Prioritize, organize and follow-up
Be a clear thinker, remaining calm and resolving problems using good judgment
Follow directions thoroughly
Understand a guest's service needs
Work cohesively with co-workers as part of a team
Work with minimal supervision
Maintain confidentiality of guest information and pertinent hotel data
Basic working knowledge of building maintenance, electrical, plumbing and refrigeration equipment
Working knowledge of plumbing codes, electrical codes, national/local fire codes, local mechanical codes, water treatment program, blue prints, plumbing and wiring schematics, power and hand tools, meters, etc. as it relates to the technical trades
Ability to enforce hotel's standards, policies and procedures with assigned staff
Prioritize and organize work assignments
Delegate work, direct performance of assigned staff and follow up with corrections where needed
Instruct/direct staff in the operation, maintenance and repair of equipment
Motivate assigned staff and maintain a cohesive team
Ascertain staff training needs and provide such training
Be a clear thinker in pressure situations and exercise good judgment
Focus attention on details
Maintain confidentiality of hotel guests and pertinent hotel information
Work with minimal supervision
Trouble shoot and use alternatives in emergency situations
Understand guest inquiries, provide responses and interact positively
Work in close proximity to high-pressure steam hot water
Interact positively with hotel personnel and provide prompt solutions to problems
Must be able to exert physical effort in transporting 40 pounds
Endure various physical movements throughout the work areas
Reach up and down
Remain stationary at times throughout work periods
Satisfactorily communicate with guests and co-workers to their understanding
Preferred
Fluency in other languages
Company
Rosewood Matakauri
We are the premier luxury lodge company in New Zealand, delivering lifetime memories for guests from around the world.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jay Robertson
Chief Executive Officer
Company data provided by crunchbase