Circana · 18 hours ago
Client Service Consultant
United States
Full-time
Remote
Mid, Senior Level
$119K/yr - $155K/yr
3+ years expCircana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies. The Client Service Consultant role focuses on delivering exceptional data solutions and strategic insights to clients, fostering partnerships, and driving improvements in service quality and efficiency.
Market Research
Responsibilities
Provide superior service leadership through exceptional management of all aspects of content delivery for client; including Client Satisfaction measurements as well
Accountable for building rapid rapport with key client contacts and across functions within the highly matrixed CIRCANA organization
Responsible for ensuring flawless and timely delivery of all restatements and seeking improvements in data quality
Looks for opportunities to increase client satisfaction with database reporting related to continuous updates within the databases including new item additions, executive level reporting analysis and provide greater efficiency
Lead effective problem solving with client and internal teams
Manage client services team to ensure project requirements are successfully executed
Lead presentations that deliver insightful, strategic, and actionable answers for clients
Create indispensable, long-term, solution-focused consultative partnerships; Establish trust based on demonstrated commitment to quality and service
Coordinate client solutions across multiple CIRCANA functions (i.e., CI, Analytics, Technology Consulting, etc.). - Participate in Quarterly Business Reviews and team leadership/development meetings
Provide leadership on finding efficiencies across the team (ways to enhance service excellence, improve client satisfaction, cost savings, productivity, etc.)
Identify and develop new service opportunities with client contacts
Suggest creative techniques, tools, and processes to improve all aspects of client and team performance
US-based advocate for GOC and client advocate of key delivery work
Provide leadership and management of client relationship(s), working collaboratively with client stakeholders to translate needs and business opportunities into solutions
Demonstrate technical leadership by managing end to end process of content delivery
Increase client satisfaction with Unify reporting related to providing faster insights and greater efficiency
Effectively synthesizes content written and verbally
Proactively manages communication and expectations with client and cross functional teams
Provide on-going Experience and expertise for CIRCANA solutions, data questions, story building, and troubleshooting
Work closely with functional teams (e.g. Product Management, Experience, Sales) to ensure customer needs are being prioritized and addressed appropriately
Build a high performing team through actively recruiting and developing diverse and inclusive talent
Set strategies and goals against creating client value and stickiness for CIRCANA; develop appropriate metrics to measure success against these strategies
Inspires commitment and excellence to drive results within the team and across the firm
Collaborates with virtual and diverse teams (i.e. offshore and onshore)
Demonstrates and encourages knowledge sharing across the team
Leads forecasting, resource/capacity planning, and pipeline management
Provides escalation Experience for internal client teams and delivers executive communications
Drives transformation at the client, focusing on change management aspect to ensure smooth transitions
Accountable for ensuring all change events and client deliverables are on time and accurate
Provide leadership on driving efficiencies across the team (ways to enhance service excellence, improve client satisfaction, cost savings, productivity)
Establish and maintain scorecard metrics (key performance and key behavioral indicators); measures progress against quality initiatives
Suggests creative techniques, tools, and processes in a consultative manner to improve all aspects of client and team performance
Operates within defined standards to assure quality
Accurately assesses problems and efficiently arrives at resolutions
Apply systemic thinking to identify root cause of issues and prevent reoccurrence
Anticipates issues. Identify opportunities to improve systems to prevent problems and mitigate risk
Qualification
Required
3-5 years progressive years of experience
Demonstrated ability to successfully manage complex client deliverables
Demonstrated experience working with or within a premier Consumer Packaged Goods (CPG) company or industry using syndicated POS/panel data
Strong analytic and quantitative abilities, problem solving skills, and attention to detail
Excellent organizational skills and written/verbal communication skills
Ability to build and leverage mutually beneficial relationships and networks internally
Demonstrated resiliency and sound judgment in dealing with business and corporate challenges
Demonstrated planning, leadership, communication, negotiation, interpersonal and presentation skills
Demonstrated strong understanding of client issues
Ability and willingness to recognize and respond to client needs from a service perspective
Manages to budget, understands account financial dynamics, suggests ways to be more efficient
Proven ability to consult with clients to influence thinking and drive CIRCANA's business agenda
Flexibility of work schedule to cover night and weekend work when needed
Preferred
Advanced degree is a plus
Experience with CIRCANA solutions is preferable, but not crucial
Benefits
Paid time off
Medical/dental/vision insurance
401(k)
Company
Circana
Circana consults on the complexities of customer behavior.
5001-10000 employees
H1B Sponsorship
Circana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (37)
2023 (32)
Funding
Current Stage
Late StageTotal Funding
$1.2BKey Investors
Vestar Capital Partners
2024-04-23Private Equity· $1.2B
Leadership Team
Stuart Aitken
President and CEO of Circana
Holly Knightly
Chief Financial Officer
Recent News
2026-01-22
2026-01-15
Company data provided by crunchbase