Renterra · 7 hours ago
Customer Success Manager
Chicago, IL
Full-time
Hybrid
Mid Level
$75K/yr - $100K/yr
3+ years expRenterra is a Series A–backed, venture-funded SaaS company focused on modernizing the equipment rental industry. As a Customer Success Manager, you will own the customer journey from pre-onboarding through long-term success, ensuring customers are set up, trained, and confident in using Renterra's platform.
PaymentsRentalSoftware
Responsibilities
Partner with customers immediately post-sale to guide them through pre-onboarding and implementation
Lead system setup and configuration alongside customers, ensuring Renterra is tailored to their business workflows
Conduct live training sessions to educate customers on core functionality and best practices
Ensure customers successfully go live and feel confident using Renterra in their daily operations
Identify risks early in the onboarding process and proactively address them
Occasionally assist with in-person, onsite implementations when necessary
Own long-term relationships for a portfolio of customers and serve as their primary point of contact
Proactively monitor customer usage, engagement, and health indicators
Lead ongoing check-ins and success reviews with customers
Respond to customer questions and coordinate with support, product, and engineering as needed
Advocate for customers internally while setting clear expectations
Manage renewals and work to maximize retention and long-term value
Identify opportunities for expansion through additional products, features, or increased usage
Gather and synthesize customer feedback to inform product improvements and roadmap decisions
Partner closely with product and engineering teams to represent the voice of the customer
Qualification
Required
3+ years of experience in Customer Success, Implementation, Onboarding, or Account Management at a SaaS company
Strong experience leading customer onboarding, setup, training, and go-live processes
Excellent communication and presentation skills
Proven ability to manage multiple customers and projects simultaneously
Comfortable working in a fast-paced, startup environment
Strong problem-solving skills and a customer-first mindset
Must be based in the Chicago area and able to work from the office in a hybrid capacity
Preferred
Experience with SMB customers is a plus
Familiarity with the equipment rental, construction, or asset-heavy industries is a plus, but not required
Benefits
Health, dental, and vision insurance
Flexible PTO policy
Company
Renterra
Software for heavy equipment rental companies to run and improve their businesses
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$8MKey Investors
Bienville Capital
2025-12-18Series Unknown· $4M
2024-04-16Seed· $3M
2022-09-19Pre Seed· $1M
Leadership Team
Nick Hibberd
Co-Founder & CTO
Recent News
Built In Chicago
2024-05-05
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