Kennebec Savings Bank · 14 hours ago
Retail Operations Specialist
Augusta, ME
Full-time
Onsite
Mid Level
3+ years expKennebec Savings Bank is seeking a Retail Operations Specialist to support retail banking offices, customer care, and operational activities. The role involves collaborating with retail staff to enhance customer-facing retail systems and assisting in various operational tasks and reporting.
BankingFinancial ServicesLendingPersonal Branding
Responsibilities
Work closely with the Bank’s head tellers, CSRs, CSSs, assistant branch managers, and branch managers to review and refine procedures for the Bank’s teller and account opening activities
Identify and suggest improvements to the Bank’s new account opening and teller processes and provide recommendations to the Retail Operations Manager
Provide internal support to Retail teams as needed
Assist in completing monthly activity reports
Collaborate with the Retail Operations Manager on matters concerning deposit account processing, instant issue printers, and TCR maintenance
Work closely with the Retail Operations Manager to administer, monitor and maintain the Bank’s ATMs
Complete daily, weekly, monthly and annual department reporting
Assist with password resets and teller assignments for new retail employees or employees providing branch coverage
Complete surprise cash audits annually at each branch location
Demonstrate a commitment to maintaining confidentiality and handling sensitive information with discretion and professionalism
Provide support to the Retail Operations Manager by creating, maintaining and developing educational materials and resources for Retail teams
Aide in reviewing educational and departmental reports to identify knowledge gaps and areas for improvement to help the Retail Operations Manager ensure training initiatives align with organizational objectives
Maintain knowledge of current Bank products and services
Actively utilize as many Bank products and services as possible in order to fully understand their features and benefits and to be able to communicate effectively with customers and prospective customers
Actively participate in community organizations and events
Represent the Bank in the community
Demonstrate reliable attendance and punctuality
Handle telephone inquiries and provide information to customers, vendors, and other departments in a professional and courteous manner
Attend and participate in Bank meetings
Attend internal and external training to improve skills and knowledge relevant to the operations specialist
Perform other duties as required
Qualification
Required
High school graduate
3 to 5 years' experience in retail banking, including account opening or branch operational experience
Proficiency in Microsoft Office is required, including Outlook, Excel and Word
Must possess a valid driver's license, the use of a serviceable automobile that is properly registered and proper liability automobile insurance as required by state law
Must be able to prioritize and organize workflow; must have good attention to detail; must be able to handle multiple jobs
Must have the ability to analyze problem situations and determine appropriate options for resolution of the issue
Must be able use the telephone to converse with customers for extended periods of time; must be able to communicate clearly by telephone; must have good listening ability and skills
Must have a high degree of ethics and maintain confidentiality of customers and accounts
Must be friendly, courteous, and sensitive to the needs of customers and coworkers
Must be able to lift files and other documents of approximately 20 pounds
Must be able to read and work with computer reports
Must be able to stand or sit for extended periods of time
Must be able to spend extended periods of time operating a computer keyboard and working at a computer monitor
Preferred
Experience on the Fiserv system is desirable
Company
Kennebec Savings Bank
Kennebec Savings Bank has been serving community and business financial needs in Maine.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Aline Taylor
Chief Retail Banking Officer
Recent News
2025-12-25
2025-10-23
2025-10-21
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