Bechtel Corporation · 19 hours ago
Business Development Operations & Customer Experience Lead
Reston, VA
Full-time
Hybrid
Senior Level, Lead/Staff
13+ years expBechtel is a global leader in infrastructure and project management, dedicated to delivering successful outcomes for customers. The Business Development Operations & Customer Experience Lead will guide Global Business Units in achieving functional excellence and embedding a customer-centric culture, ensuring that BD processes and initiatives are consistently applied while driving continuous improvement in customer engagement.
ArchitectureConstructionProject Management
Responsibilities
Serve as the primary liaison to the BD Committee, ensuring governance, alignment, and timely reporting
Provide insights on and influence best BD practices accordingly
Lead development and delivery of BD training programs, documentation, and capability-building initiatives across GBUs including BD Core Process training
Champion customer-centric practices by driving Customer Engagement Plans (CEPs) and CBL training
Manage customer feedback loops (surveys, CPARs, scorecards) and translate insights into actionable improvements
Oversee BD process improvement initiatives and special projects to enhance efficiency and effectiveness
Maintain BD and customer engagement dashboards; monitor KPIs and provide data-driven insights to leadership
Monitor key metric data for win/loss rates and personnel statistics
Create yearly forecasts and manage the budget for all BD Committee support activities including CBL training
Represent and manage major activities such as the BD award process and quality audits
Qualification
Required
Requires bachelor's or master's degree (or international equivalent) and 13-15 years of relevant experience or 17-19 years of relevant work experience
Demonstrated experience in Business Development, Customer Experience, or related strategic functions
Proven ability to communicate and influence across organizational boundaries, including senior leadership and cross-functional teams
Ability to analyze data, interpret trends, and provide actionable insights to inform decision-making
High attention to detail and commitment to accuracy in reporting and governance
Strategic thinker with a continuous improvement mindset
Strong stakeholder engagement and executive communication skills
Ability to manage multiple priorities and deliver results in a dynamic environment
Preferred
Clear understanding of change management needs for implementation of new initiatives
Experience implementing complex, organization-wide initiatives and driving change management
Strong facilitation skills with a track record of leading effective training sessions and capability-building programs
Familiarity with BD processes, tools, and analytics platforms (e.g., CRM systems, dashboards, reporting tools)
Understanding of customer-centric frameworks and engagement methodologies
Benefits
Robust benefits to ensure our people thrive
Advancing careers
Delivering programs to enhance our culture
Providing time to recharge
Company
Bechtel Corporation
Bechtel is a construction company that offers engineering, construction, and project management solutions to its customers.
10001+ employees
H1B Sponsorship
Bechtel Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (30)
2023 (33)
2022 (40)
2021 (16)
Funding
Current Stage
Late StageTotal Funding
$499.38MKey Investors
U.K. Export Finance
2021-10-18Debt Financing· $499.38M
Leadership Team
Brendan Bechtel
Chairman and CEO
Recent News
Morningstar.com
2026-01-20
2025-10-31
Morningstar.com
2025-10-31
Company data provided by crunchbase