Shaw’s and Star Market · 2 days ago
Technical Analyst
Wells, ME
Full-time
Onsite
Mid Level
3+ years expAlbertsons Companies is seeking a Technical Analyst who will play a crucial role in providing technical support and maintaining IT systems. The position involves troubleshooting issues, supporting enterprise applications, and ensuring the reliability and security of the technology environment.
Consumer GoodsFood and BeverageRetail
Responsibilities
Provide day-to-day technical support for end users, including troubleshooting hardware, software, and network-related issues
Monitor, maintain, and support enterprise systems, applications, and infrastructure to ensure optimal performance and availability
Configure, install, and maintain desktops, laptops, mobile devices, operating systems, and standard business applications
Respond to service desk tickets and incidents in accordance with established SLAs, documenting issues and resolutions thoroughly
Diagnose and resolve system errors, performance issues, and connectivity problems across on-premises and cloud-based environments
Collaborate with internal IT teams, Corporate IT teams, and third-party vendors to resolve complex technical issues and implement system improvements
Perform routine system maintenance, patching, and updates to ensure security and reliability
Participate in after-hours and/or on-call support as required
Assist with onboarding and offboarding of employees, including system access, equipment setup, and orientation support
Develop and maintain technical documentation, procedures, and knowledge base articles for systems and support process flows
Provide basic training and guidance to end users on systems, tools, and best practices
Support IT projects such as system upgrades, migrations, deployments, and security initiatives as needed
Ensure systems, processes, and access controls comply with Sarbanes-Oxley (SOX) requirements by supporting IT general controls, audit readiness, documentation, and timely remediation of identified control gaps or deficiencies
Actively participate in continuous improvement efforts by evaluating existing technologies and proposing solutions that increase efficiency, reliability, and scalability
Qualification
Required
4-year college degree or equivalent experience
3-4 years of industry experience supporting distribution centers
Experience with PC applications and computer systems
Work independently and maintain high intensity with minimal supervision
Analyze, problem solve, organize, and communicate (written & oral) effectively
Effectively use advanced PC skills (e.g. Microsoft Suite tools)
Develop and provide training or give formal presentations in group settings
Support Lifecycle Management of systems and technologies
Preferred
Manhattan Active Warehouse Management System experience
Benefits
Competitive wages paid weekly
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve
Company
Shaw’s and Star Market
Shaw’s and Star Market boast a rich history rooted in the small towns and historical cities of New England.
10001+ employees
H1B Sponsorship
Shaw’s and Star Market has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (2)
Funding
Current Stage
Late StageRecent News
vermontbiz.com
2025-09-25
2025-04-23
Company data provided by crunchbase