E.M.A. Hospitality · 15 hours ago
Copy of Front Desk Clerk - Weekends Sat & Sun
Milwaukee, WI
Full-time
Onsite
New Grad, Entry LevelE.M.A. Hospitality is seeking a friendly and customer-focused Front Desk Clerk to join their team at Hampton Inn in Milwaukee, WI. The Front Desk Clerk will be responsible for providing exceptional guest service, handling check-ins and check-outs, and assisting guests with inquiries and requests.
Hospitality
Responsibilities
Greet guests upon arrival and ensure a smooth check-in process
Verify guest information, process payments, and issue room keys
Provide information about hotel services, facilities, and local attractions
Handle check-outs efficiently, processing payments and issuing receipts
Respond to guest inquiries and requests promptly and courteously
Resolve guest complaints and issues in a timely and professional manner
Anticipate guest needs and provide personalized service to enhance their experience
Maintain a positive and welcoming atmosphere at the front desk
Assist guests with making reservations, modifications, and cancellations
Update reservation system with accurate guest information and special requests
Ensure room availability and assign rooms based on guest preferences and hotel policies
Maintain accurate records of guest accounts, including charges and payments
Prepare daily reports and balance cash drawers at the end of each shift
Assist with administrative duties, including answering phones and responding to emails
Monitor the lobby and front desk area to ensure the safety and security of guests and staff
Follow emergency procedures and protocols in case of incidents or emergencies
Report any safety hazards or security concerns to management immediately
Qualification
Required
High school diploma or equivalent
Excellent communication and interpersonal skills
Strong attention to detail and organizational abilities
Ability to multitask and work in a fast-paced environment
Proficiency in computer software, including MS Office and hotel management systems
Willingness to work flexible hours, including evenings, weekends, and holidays
Preferred
Previous experience in customer service or hospitality preferred
Benefits
Competitive hourly wage.
Comprehensive training program.
Opportunities for advancement within the company.
Employee discounts on hotel stays and other amenities.
Flexible scheduling options.
Company
E.M.A. Hospitality
E.M.A.
Founded in 2016
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Jigar Patel
Co-Founder and President
Company data provided by crunchbase