Beth Israel Lahey Health · 1 week ago
HR Service Representative, 2 - Benefits Specialist
Boston, MA
Full-time
Onsite
Entry Level
$30/hr - $35/hr
1+ years expBeth Israel Lahey Health is a growing healthcare organization dedicated to making a difference in people’s lives. They are seeking an HR Service Representative to provide tier 2 benefits support and high touch customer service within the HR Service Center, ensuring compliance and enhancing the worker experience.
Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining
Responsibilities
Act as primary point-of-contact for HR inquiries (via phone, chat, and case management tool), identifying and delivering solutions to workers and leadership (essential)
Delegates and escalates queries as appropriate, but remain responsible through completion. Partner with your HR colleagues to learn the HR framework and its workstream processes, building a firm understanding of how-to intake, respond, and escalate inquiries from internal clients (essential)
Track progress, and provide continuous feedback to requestors on status of their queries, Provide support the HR function and business lines by aiding the workers with their day-to-day HR-related requests and questions. (essential)
Ensures a positive worker experience by proactively seeking information, as well as promote self-service system capabilities, to resolve HR business requests quickly (essential)
Leverage end-to-end process documentation, FAQs, procedures, policies, and other knowledge article content to resolve inquiries (essential)
Support the integration of innovative HR technologies and system automation to improve the user experience and streamline administrative processes (essential)
Engage in and drive overall continuous improvement processes (e.g., to reduce inquiry volume and improve service) (essential)
Research HR trends and insights to develop a point of view on capabilities required to support program efficiency and effectiveness in the future (essential)
Support identifying improvements to case and knowledge management tools and content (essential)
When not addressing customer inquiries, you will support routine back-office administrative activities such as license/certification verification, onboarding and off-boarding processes, unemployment claims, track visas, employment verifications, records management, and assist with special projects (essential)
Qualification
Required
High School diploma or GED required
1-3 years related work experience required
Organizing and prioritizing activities
Understanding of the HR function and elementary worker's requests / HR lifecycle
Providing a unique candidate / worker experience
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
Preferred
Bachelor's degree preferred
Company
Beth Israel Lahey Health
Beth Israel Lahey Health Center offers patient care, urgent care, assisted living, and research and education services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Robert Fields
Chief Clinical Officer and Executive Vice President
Recent News
Boston Globe
2025-11-24
Morningstar.com
2025-11-07
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