Force Therapeutics · 1 day ago
Senior Product Support Specialist
United States
Full-time
Remote
Mid, Senior Level
2+ years expForce Therapeutics is reshaping the future of remote therapeutic care with their innovative platform. As a Senior Product Support Specialist, you will provide technical support to both providers and patients, ensuring effective utilization of the Force platform while collaborating with cross-functional teams to enhance customer satisfaction.
E-LearningHealth CareMobile AppsTherapeuticsWeb Apps
Responsibilities
Provide timely and effective product support to customer queries via various channels, including email, phone, and chat
Partner with client success managers to lead platform overview training sessions as well as provider training related to new product functionality for enterprise clients
Troubleshoot and resolve product-related issues reported by customers, ensuring prompt resolution and customer satisfaction
Diagnose and troubleshoot technical issues related to Force, including software functionality, connectivity, and user interface
Collaborate closely with cross-functional teams, such as product management, engineering, and quality assurance, to identify and resolve product defects or enhancements
Document and escalate complex technical issues to the appropriate internal teams, such as software developers or engineers, for further investigation and resolution
Work closely with customer success managers to provide ongoing support for enterprise accounts
Support client meetings such as implementation calls, monthly client meetings, Executive Business Reviews for enterprise accounts, and work closely with customer support managers to track provider usage of the platform and deliver monthly metrics related to support needs
Qualification
Required
2-4 years experience in troubleshooting skills and ability to systematically analyze and resolve technical issues
Exceptional interpersonal and communication skills, with the ability to effectively communicate technical concepts to non-technical users
Experience with ticketing systems (Intercom preferred), CRM platforms, and other support tools
Experience running, analyzing, and explaining standard client reports related to platform and support tool usage
Preferred
Previous customer-facing experience in SaaS
Benefits
Medical, Dental, and Vision Insurance: Comprehensive coverage to ensure you and your family's health needs are always met.
401k Retirement Planning: To set you up for long-term financial security with a company match.
Pre-tax Commuter Benefits: Pre-tax option towards parking and transportation to help you get around town.
Generous PTO: Ample vacation time, unlimited safe and sick time, volunteer time off, and extra holidays, so that you take the time you need.
Summer Fridays: A nod to work-life balance, ensuring you get the most out of those sunny summer days.
Remote-Friendly Workplace: We believe doing your best work means providing the flexibility to do that work in the environment where you feel most productive.
Company
Force Therapeutics
Force Therapeutics provides online and mobile applications that help with the delivery of injury rehabilitation.
11-50 employees
H1B Sponsorship
Force Therapeutics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Early StageTotal Funding
$26.2MKey Investors
Insight PartnersFiveW Capital
2018-11-07Series Unknown· $21M
2016-07-07Series Unknown· $2.5M
2015-02-03Series Unknown· $2.2M
Leadership Team
Bronwyn Spira
Founder and CEO
Recent News
2026-01-09
Company data provided by crunchbase