Analytical Mechanics Associates · 1 day ago
Technical Service Manager
Hampton, VA
Full-time
Onsite
Senior Level, Lead/Staff
$150K/yr - $190K/yr
10+ years expAnalytical Mechanics Associates (AMA) is seeking to hire a Technical Service Manager (TSM) to support the Research, Science and Engineering Services (RSES) contract. The TSM will play a crucial role in planning, directing, and coordinating activities to meet program goals while fostering collaborative relationships with NASA and other stakeholders.
Research
No H1B
U.S. Citizen Only
Responsibilities
Collaborate with the Program Manager, Deputy Program Manager, and Leadership Team to set program priorities and foster a productive and supportive work environment to achieve program goals, meet (and exceed) customer expectations, and ensure timely completion of milestones
Leverage a thorough understanding of the NESC’s structure, mission, and technical framework to support enterprise-wide knowledge integration and effectively maintain a broad knowledge base across the NASA Enterprise
Communicate, collaborate, build, and maintain strong relationships with customers (e.g., NASA’s CORs, Technical Service Leads) and serve as the key point-of-contact for all matters related to assigned TSCs. Manage customer relationships, understand customer needs and goals, and promptly respond to emergent NESC customer requests while retaining a high degree of independence
Oversee assigned TSC portfolio(s) and support the development and implementation of technical and workforce plans, including scope, schedules, budgets, resources, forecasts, and deliverables for TSC TDNs/TOs. Be accountable for project performance and ensure that deliverables meet quality standards and customer specifications. Monitor financial performance and participate in management reviews. Manage relations between NASA requirements and assigned subcontractors. Manage project risks; communicate and collaborate with customers and stakeholders in a timely and transparent manner
Perform workforce management activities for assigned personnel, including employee engagement, staffing, retention, coaching, career development, and employee wellness activities (e.g., supervisor Team Leads and setting goals for the teams). Ensure that personnel assignments and allocations to projects are well understood, managed, and future looking
Proactively gather and incorporate customer feedback to improve outcomes and customer satisfaction
Prepare and deliver reports, presentations, and documentation to customers, stakeholders, and senior management
Identify and implement process improvements to enhance program efficiency and effectiveness
Stay current with industry trends, best practices, and emerging technologies to drive innovation
Promote cross-cutting technical innovation
Qualification
Required
Bachelor's degree with 10 or more years of relevant experience within the federal government contracting sector (i.e., NASA)
Exceptional communication and interpersonal skills that result in strong, collaborative working relationships with government customers, workforce, and senior managers
Strong leadership and team management skills
Proven ability to manage multiple projects and priorities simultaneously
Strong analytical and problem-solving abilities
Experience with researching and fielding new and innovative technologies
US Citizenship or Permanent Residency is required for this position
Benefits
Paid personal and federally recognized holiday leave
Salary deferrals into a 401(k)-matching plan with immediate vesting
Tuition reimbursement
Short/long term disability plans
A variety of medical, dental, and vision insurance options
Company
Analytical Mechanics Associates
Since 1962, AMA has worked with government and commercial organizations solving tough engineering, math, and business problems.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John Abrams
Chief Executive Officer
Jamie Greer
HR Business Partner
Recent News
2025-05-17
2025-04-30
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