mHUB · 6 hours ago
Senior Strategic Account Manager
Chicago, IL
Full-time
Onsite
Senior Level, Lead/Staff
$95K/yr - $115K/yr
8+ years expmHUB is the nation’s leading independent innovation center dedicated to accelerating hardtech development. The Senior Strategic Account Manager will drive revenue growth by nurturing client relationships and uncovering expansion opportunities, ensuring account health through value-driven interactions.
Consumer ElectronicsElectronicsEnergyHardwareInnovation ManagementInternet of ThingsManufacturingMedical DeviceProduct Design
Hiring Manager
Manas Mehandru
Responsibilities
Own executive-level relationships with key customers across both active and inactive engagement periods
Act as the primary strategic contact beyond daily project delivery
Ensure clients feel supported and informed, articulating mHUB's value, alignment with their goals, and potential future collaborations
Proactively identify and pursue repeat engagements, renewals, and upsell opportunities
Represent client needs internally to align priorities and expectations
Balance advocacy for clients with safeguarding internal resources and teams
Deliver feedback to refine service delivery, processes, and offerings
Prepare and present quarterly or milestone-based progress reports highlighting account health
Create standardized templates linking mHUB's contributions to client outcomes and future opportunities
Lead executive check-ins, account reviews, and strategic planning sessions
Conduct NPS or satisfaction surveys, analyzing results for insights
Collaborate on case studies and testimonials to showcase successes
Sustain long-term account relationships post-project
Gather and analyze feedback via surveys and interactions to spot trends, risks, and opportunities
Convert insights into actionable enhancements for service, communication, and overall experience
Qualification
Required
8–15 years in customer success, account growth, strategic management, or post-sale revenue roles in B2B settings, ideally involving hardware or physical products
Proven success in expanding revenue within existing accounts
Expertise in managing complex, multi-stakeholder relationships
Exceptional executive communication and presentation abilities
Background in services-based, consultative, or solution-oriented environments
Experience collaborating with engineering, product, or technical teams
Skill in translating technical details into business value
Adaptability in ambiguous, evolving settings
Preferred
Background in hardtech, manufacturing, robotics, automation, or industrial systems
Experience in professional services, consulting, or R&D models
Knowledge of innovation ecosystems or startup environments
Benefits
Competitive benefits package.
Company
mHUB
mHUB is a leading innovation center for hardtech commercialization
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$9.62MKey Investors
US Department of EnergyUS Department of Commerce, Economic Development AdministationThe Searle Funds at the Chicago Community Trust
2025-07-15Grant· $0.59M
2024-03-26Grant· $0.25M
2024-03-24Grant· $0.68M
Leadership Team
Manas Mehandru
Chief Operating Officer
Melissa Lederer
Chief Experience Officer
Recent News
2025-11-03
Technology Review
2025-11-03
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