Early Learning Coalition of Palm Beach County, Inc. · 6 days ago
Customer Service Representative (Bilingual Spanish Required)
United States
Full-time
Remote
New Grad, Entry Level
$0/hr - $18.62/hr
0+ years expEarly Learning Coalition of Palm Beach County, Inc. is seeking a compassionate and dedicated Customer Service Representative to support families and providers in the community. This role involves handling a high volume of inbound calls, scheduling appointments, providing information on community resources, and managing email communications.
Education
Responsibilities
Handling a high volume of inbound calls with professionalism and empathy
Scheduling appointments and responding to client and provider inquiries
Providing general information on available community resources
Accurately gathering details and entering information into various databases
Managing email communication and updating records
Assisting providers with questions or requests
Qualification
Required
Bilingual proficiency in English & Spanish - Required (read, write, speak)
Minimum 6 months of call center or customer service experience, especially with high call volume
Strong verbal and written communication skills
Excellent data entry and typing skills (swift and accurate)
High reliability with consistent attendance and punctuality
Ability to handle confidential information with sensitivity
Compassionate, empathetic mindset with a customer-first approach
Strong customer service and communication skills
Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues
Preferred
High school diploma (Associate Degree preferred)
Benefits
Opportunity to make a real impact in the lives of children and families.
Collaborative, mission-driven team environment
Competitive pay, benefits and opportunities for growth.
Company
Early Learning Coalition of Palm Beach County, Inc.
Our Mission: Building community-wide commitment for comprehensive, high-quality early learning environments that benefit the children and families of Palm Beach County.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Warren Eldridge
Chief Executive Officer
Christie Young
Chief Operating Officer and Executive Vice President
Recent News
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