ServiceNow · 1 day ago
Principal Outbound Product Manager - App Engine
San Diego, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$147K/yr - $258K/yr
8+ years expServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers. They are seeking an experienced Outbound Product Manager to drive go-to-market strategy and customer engagement for core App Engine products, facilitating the adoption of their AI platform.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Develop a deep understanding of our App Engine products, including use cases, gains, pains, and success outcomes
Support high profile customers as they adopt ServiceNow’s latest App Engine capabilities
Represent the voice of the customer to influence product quality and roadmap direction
Attain a high level of technical acumen with ServiceNow’s GenAI capabilities
Lead early access initiatives to validate forthcoming product capabilities
Develop high-quality technical enablement content that describes the differentiating value of product innovation with App Engine products and facilitates adoption at scale
Solicit ongoing Voice of Customer (VOC), along with partner, field, support, and BUs’ feedback on product roadmap to inform product strategy, identify candidates for customer programs and references
Develop best practices assets and conduct quarterly product onboarding sessions to drive adoption by customers and partners
Own community presence and adoption oriented content for the solutions
Become a trusted resource to promote the ServiceNow vision with industry influencers, strategic partners, and analyst firms
Lead and influence cross-functional teams to accomplish our goals
Qualification
Required
A minimum of 8 years of related experience; MBA with 6 years of related customer-facing experience in product management, presales consulting, technical business development, or management consulting at an enterprise software company or SaaS company (preferred)
5+ years of experience in application development on the ServiceNow platform
Extreme sense of ownership – own the problem, the process, and the outcome. Some things may need 'driving by influence', others may need executing yourself in a hands-on manner, and yet others will need delegation
Strong bias towards action, and a sense of urgency to 'win' in the market
Experience operating in an ambitious environment and driving the adoption of new and emerging products
Consistent track record of working cross-functionally to deliver business impact
Demonstrated customer obsession in engagements
Demonstrated consistent ability to drive both strategy and results
Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, and partners
Strong networking and influencing skills; able to drive extended and virtual teams
Outstanding written and oral communication skills
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Benefits
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
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