Tata Consultancy Services · 13 hours ago
Engagement Manager
Stratford, CT
Full-time
Onsite
Senior Level
$140K/yr - $200K/yr
6+ years expTata Consultancy Services is seeking a ServiceNow Engagement Manager to manage a talented group of Solution Architects and Platform Architects. This role involves overseeing ServiceNow transformation programs, ensuring best practices in project management, and delivering innovative technologies to market.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Manage end-to-end ServiceNow implementation projects
Including planning, execution, and post-deployment support
Develop detailed project plans covering scope, timelines
Resource allocation, and budget
Ensure adherence to ServiceNow best practices and ITIL frameworks
Act as the primary liaison between clients, technical teams, and business stakeholders
Provide regular status updates, dashboards, and executive-level reporting
Identify project risks and implement mitigation strategies
Handle escalations and ensure timely resolution of issues
Lead cross-functional teams, foster collaboration, and drive continuous improvement
Mentor junior project managers and ensure compliance with governance standards
Qualification
Required
6 to 8+ years in IT project management, with at least 6+ years in ServiceNow projects (ITSM, ITOM, HAM, SAM)
ServiceNow CSA (Certified System Administrator) mandatory; CIS certifications
Good creating required information for reporting and Dashboards
Strong understanding of ServiceNow platform capabilities and integrations
Familiarity with Agile and Waterfall methodologies
Excellent communication, leadership, and client relationship management
Ability to manage multiple projects under tight deadlines
PMP, Scrum Master, ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred
ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities
Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations
Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills
Bachelors degree
BACHELOR OF COMPUTER SCIENCE
Preferred
Experience with ServiceNow Program Delivery
ITIL Foundation certification is preferred
Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow
Experience with DevOps and CI/CD pipelines for ServiceNow deployments
Knowledge of automation tools and frameworks to drive operational efficiencies
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
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