Charlotte Hornets · 10 hours ago
Guest Experience Intern
Charlotte, NC
Internship
Onsite
Intern
$15/hr - $15/hrHornets Sports & Entertainment (HSE) is a leading sports and entertainment organization dedicated to excellence both on and off the court. HSE is seeking a Guest Experience intern who will play an integral role in hospitality operations, delivering exceptional service to guests and helping to lead part-time employees.
Media and EntertainmentSportsSports Leagues and Teams
Responsibilities
Assist with daily department operations and administrative tasks
Organize and manage ongoing Guest Experience projects
Learn and perform the responsibilities of each event staff role
Support part-time recruitment efforts and help develop process improvements and training plans to boost team member engagement
Collaborate with the team to create guest experience materials and presentations
Assist with pre-event and event day operations for all Spectrum Center events
Work closely with cross-functional teams to ensure a smooth and consistent guest experience
Participate in the full internship program, including workshops, speaker series, job shadowing, and working on an intern project
Perform other duties as assigned
Qualification
Required
Hospitality and Tourism, Business major or related experience preferred
Male collegiate basketball players must have exhausted their NCAA eligibility before participating in the HSE internship program
Strong ability to manage time effectively, multitask and prioritize tasks with clearly defined deadlines, goals and objectives
Ability to maintain confidentiality and exercise discretion when handling sensitive information
Flexible and dependable team player, both within the department and across the company
Creative, performance-driven mindset with the ability to thrive in dynamic and evolving environments
Present self in a professional manner and have the ability to interact with all levels of organization and outside contacts
Ability to work extended hours including nights, weekends, holidays and attend company events
Company
Charlotte Hornets
The Charlotte Hornets is a professional basketball team platform and is part of the NBA's Southeast Division.
Founded in 2003
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ronnie Bryant
SVP and Chief Information Officer
Alma Angeles-Parvaz
Vice President, Partnerships
Recent News
Sports Business Journal
2025-11-08
2025-11-08
Sports Business Journal
2025-11-05
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