Qualtrics · 2 days ago
Software Support Engineer II, Unified Orchestration - Reston
Reston, VA
Full-time
Hybrid
Entry, Mid Level
2+ years expQualtrics is a leader in Experience Management, serving over 18K clients globally. The Software Support Engineer II role focuses on supporting Text Enrichment across various Qualtrics products, designing systems for high availability and data consistency while collaborating with cross-functional teams to solve complex engineering problems.
ConsumerData IntegrationMarket ResearchSaaS
Responsibilities
Work on operations and maintenance-driven coding projects to reduce manual operations work
Build systems to audit and measure reliability of services
Fine tune services to reduce latency, conduct operational readiness reviews and automate continuous delivery of software changes
Maintain service level agreements, and build systems to support it
Manage the health of a number of distributed specialized server fleets and the software stacks that run on them
Execute regular maintenance activities for services including outage handling, ticket resolution, and second-level analysis of maintenance activities
Review and update run books for environment, app management and troubleshooting
Keep our systems up-to-date working through vulnerabilities
Provide support to other Qualtrics engineers developing on Data Platform
Qualification
Required
Bachelor's degree in a hard science or Information Systems
Proven ability to troubleshoot and identify the root cause of issues
Demonstrated software development/technical operations experience
A high degree of organization
Customer facing support experience
Excellent leadership, verbal, and written communication skills
2+ years of experience
Preferred
Solid understanding of the UNIX/Linux operating system
Demonstrated skill and passion for operational excellence
Experience in a 24/7 production environment is a plus
Ability to retain composure under stressful conditions, communicate effectively with wide array of individuals at Qualtrics, and get the right things done
Proven ability to understand large systems, drilling down to code level
Benefits
Fun and collaborative office environment with in office amenities, food, drinks, outdoor 9th floor terrace, and of course, ping-pong!
Quarterly team offsites, giving developers a chance to interact with each other outside of the office and build camaraderie.
Education budget you can flexibly spend on topics that interest you.
Wellness budget to ensure you are taking care of yourselves and prioritizing your health.
An annual Experience budget designed to provide fun experiences they might not otherwise have.
Company
Qualtrics
Qualtrics is a single system of record for all experience data, managing customer, product, employee, and brand experiences on one platform.
5001-10000 employees
H1B Sponsorship
Qualtrics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (61)
2023 (53)
2022 (111)
2021 (86)
2020 (52)
Funding
Current Stage
Public CompanyTotal Funding
$1.4B2023-06-28Private Equity
2023-06-28Debt Financing· $1B
2023-03-12Acquired
Leadership Team
Brian Stucki
President & COO
JoCee Porter
Software Engineer
Recent News
Fierce Healthcare
2025-12-22
Company data provided by crunchbase