Customer Support Executive, Multilingual (Remote in US) jobs in United States
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Nivoda · 13 hours ago

Customer Support Executive, Multilingual (Remote in US)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$40K/yr - $44K/yr
date2+ years exp

Nivoda is a fast-growing B2B marketplace revolutionizing the global diamond industry. As a Customer Support Executive, you will ensure a seamless customer journey by addressing inquiries and resolving issues while collaborating with various departments.

JewelryLogisticsMarketplacePrecious MetalsSupply Chain Management
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Growth OpportunitiesbadNo H1Bnote

Responsibilities

Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority
Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients
You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth
Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues

Qualification

Multilingual proficiencyOnline customer supportCross-functional collaborationProactive mindsetAssertivenessOrganizational skills

Required

In addition to English, native or full professional proficiency in Spanish, French or Italian is required
Minimum 2 years experience in online customer support, live chat, and calls
Organised and able to multitask across different platforms
Proactive and forward thinking
Assertive nature and ability to be the voice of the customer when communicating internally
Excellent cross-functional collaboration skills

Benefits

Remote working environment
Flexible working
Unlimited holiday
Fast-paced and global working environment

Company

Nivoda

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Nivoda is a digital marketplace and supply chain for natural and lab-grown diamonds.
dateFounded in 2017
location
London, England, GBR
people-size201-500 employees
web-link
https://nivoda.net

Funding

Current Stage
Growth Stage
Total Funding
$92M
Key Investors
NorthzoneAvenirHeadline
2024-11-21Series C· $51M
2024-05-06Series B· $30M
2023-05-16Series A· $11M

Leadership Team

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Andre Woons
Co-founder & CIO
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Recent News

Crunchbase News
What Startups Are Selling For The Person Who Has Everything
2025-11-25
Tech Funding News
Nivoda snaps $60M to enable flexible payment options for retailers and diamond buyers
2025-10-01
The Independent
The E2E Job Creation 100 track 2025
2025-09-18
Company data provided by crunchbase