VCA Animal Hospitals · 5 hours ago
Client Service Representative
Palo Alto, CA
Full-time
Onsite
New Grad, Entry Level
$21/hr - $24/hrVCA Animal Hospitals is dedicated to providing excellent service and prioritizing pet health. They are seeking a compassionate Client Service Representative to manage client communications and ensure a positive experience for pet owners and their pets.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Qualification
Required
Prior customer service experience
Positive attitude
Friendly demeanor towards both animals and people
Detail-oriented
Ability to multi-task
Understanding of high quality customer service
Reliable self-starter
Motivated by a challenging, fast-paced environment
Benefits
Medical/Dental/Vision insurance
401(k) retirement plan
Pet care discounts
Paid vacation
Holidays
Sick days
Health and well-being programs
Company
VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
Founded in 1986
10001+ employees
H1B Sponsorship
VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Trevor Adams, CPA, CGMA
Chief Financial Officer
Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
Recent News
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