DBS Bank · 2 days ago
Customer Service Executive - DC
Centre County, PA
Full-time
Onsite
Entry Level
1+ years expDBS Bank is committed to making banking joyful through digital technologies and sustainable practices. They are seeking a Customer Service Executive to manage operations for Cards & Digital Payment processes, ensuring adherence to governance standards and improving efficiency in transactions.
BankingFinanceFinancial Services
Responsibilities
To be the operations processor for Cards & Digital Payment related process
To assist the team in reconciliation/settlement for digital products like IMPS/UPI/Aggregators / Visa/ Rupay
MIS preparation, Audit data submission, Working on large volume of data
To ensure high level governance standards are maintained on the on-boarding exceptions
Adherence to SLA and defined TAT
Adoption to digital strategy and drive Design for No Operations
Improve TAT or reduce exceptions/errors/complaints in process
Improve Control and compliance
Strengthen Risk & Control framework
Data accuracy & Transaction quality
As member of the Digital Payment Ops team, perform settlement and reconciliation for digital payment products
Achieve process synergies through automations and simplification
Obtain satisfactory audit rating for the team
Ensure reporting of exception (if any)
Generate ideas for new processes/initiatives
Participate in UAT
Qualification
Required
A minimum of 1 -2 years' experience in payment /digital product operations
Sound knowledge of digital products, Excel skills and regulatory guidelines around it
Minimum of graduation from recognised university in full time
Processing with eye for detail, data accuracy and coordination skills
Good interpersonal and excellent communication skills
Effective control measures and governance standards
Good attitude, aptitude towards and fast adoption of new technology and digital lifestyle
Good interpersonal & analytical skills
Good coordination skill
Payment Banking Operations
Communication skills
Digital strategy adoption
Excel skills
Team work
Stakeholder management
Customer experience & joyful banking
Company
DBS Bank
DBS Bank is a digital banking firm that offers consumer, SME, and corporate banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.99B2025-08-25Post Ipo Debt· $489.41M
2025-03-14Post Ipo Debt· $2B
2023-09-06Post Ipo Debt· $1.5B
Leadership Team
C
Chong Lim Chew
Managing Director
Helge Muenkel
Group Chief Sustainability Officer
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase