ServiceNow · 2 days ago
Staff Inbound Product Manager - Core Platform
San Diego, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$150K/yr - $262K/yr
8+ years expServiceNow is a global market leader in innovative AI-enhanced technology, providing solutions to over 8,100 customers. The Staff Inbound Product Manager will drive the vision and strategy for the Core Platform, collaborating with engineering teams to deliver customer-centric solutions and enhance platform scalability and performance.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Drive vision, roadmap, strategy, and requirements to meet enterprise customers' needs
Define core platform features and capabilities, and identify ideal experiences needed to unlock customer and business use cases
Be the voice of the customer, providing a business perspective on value during day-to-day development
Work cross-functionally with engineering & stakeholders to ensure top-notch software releases
Align with other platform teams and business units to achieve greater outcomes together
Guide teams to focus on enhancing customer outcomes
Drive enhancements and efficiencies for services that are used by every ServiceNow customer
Help define and drive the future of long-term scalability & performance of the Now Platform
Be part of a high-performing Product team that is accountable, empowered, and works together to deliver outcomes that matter
Influence other product teams by being the expert in your domain
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
8+ years of experience as a Product Manager
4+ years of experience delivering product solutions on a global SaaS/IPaaS platform
Domain expertise in cloud scalability & elasticity, workload management, resource management, etc
Prior Software Engineering (or equivalent) experience, with the ability to deeply embed and collaborate with teams of Engineers
Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
Drive solution development through big-picture solution development
Ability to inspire and align engineering teams to deliver exceptional experiences
Ability to make trade-off decisions between possible and desirable, with a keen sense of what is technically feasible
Comfortable delivering product presentations to large audiences
Proven ability to execute plans and get things done
Strong verbal and visual communication skills
Exceptional problem-solving skills
Enjoy working in a highly collaborative environment
Benefits
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
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Company data provided by crunchbase