ARUP Laboratories · 1 day ago
Client Services Agent
Salt Lake City, UT
Full-time
Onsite
Entry Level
1+ years expARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah. The Client Services Agent role focuses on delivering excellent customer service by acting as a supportive link between ARUP customers, managing patient orders, and providing information and resolutions regarding testing and services.
Biotechnology
Responsibilities
Build and maintain customer relationships throughout all communications while providing a positive, professional and empathetic understanding to all customers
Create and modify patient orders and demographics by following complex ordering procedures, processes and policies
Prioritize, research and respond to requests for test information, specimen requirements, supplies and fees associated with vendor and internal testing
Foster communications and exhibit exceptional customer service in all professional interactions
Exercise careful deliberation and judgment pertaining to complex job requirements and responsibilities in order to best serve the patient, customer, and ARUP
Exhibits high quality performance through accuracy and commitment in a timely manner
Promote and exercise information management through case ownership and prioritization by providing thorough documentation and follow through when appropriate for customer satisfaction
Familiarity with ARUP clients and Account Executives
Provide education, guidance, and resolution to customers regarding available resources, information and application utility
Promotes and utilizes multiple systems within ARUP in order to research and resolve customer issues effectively and efficiently
Serves as a liaison between ARUP customers and technical sections
Other duties as assigned
Qualification
Required
High School Diploma or Equivalent or better
Ability to type or 35 WPM and 10 key skills
Basic computer skills including internet proficiency and ability to effectively navigate computer and phone systems
Remote workers only: internet download speed of 75mbps and upload speed of 50mbps or ability to obtain prior to start date
Preferred
College level courses in medical terminology, biology, communications or related life sciences
General medical laboratory experience
One (1) year of experience in customer service
Familiarity with laboratory information system (LIS)
Intermediate computer skills including internet proficiency
HIPAA training or knowledge
Company
ARUP Laboratories
ARUP Laboratories is a research and development laboratory that provides laboratory operations and system laboratory alignment solutions.
1001-5000 employees
H1B Sponsorship
ARUP Laboratories has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (147)
2024 (75)
2023 (98)
2022 (155)
2021 (72)
2020 (52)
Funding
Current Stage
Late StageTotal Funding
$3MKey Investors
Health Resources and Services Administration
2023-01-10Grant· $3M
Leadership Team
Kent Gordon
CFO
Alex P.
Talent Acquisition Partner
Recent News
2025-10-28
Medical Xpress - latest medical and health news stories
2025-10-23
Company data provided by crunchbase