ServiceNow · 16 hours ago
Senior Product Manager, AI Evaluations
Santa Clara, CA
Full-time
Hybrid
Senior Level
$141K/yr - $239K/yr
5+ years expServiceNow, a global market leader in AI-enhanced technology, is seeking a Senior Product Manager for their AI Evaluations team. This role involves driving the AI platform for business transformation by developing tooling experiences for evaluating agentic AI systems and models, while ensuring customer needs are met through collaboration and innovation.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Distill and transform ServiceNow customer and partner ideas and feedback into a cohesive product vision and roadmap
Own end-to-end feature and capability development by defining product requirements, setting up user research, and managing development & testing by release
Clearly communicate priorities, plans, and customer outcomes to key internal stakeholders
Partner with ServiceNow AI research teams to plan experiments and help convert them into scalable features delivering high value for customers
Maintain a perspective on the rapidly evolving generative AI landscape to feed product evolution around helping customers to build and deploy trustworthy Agentic AI systems
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
5+ years of Product Management experience or equivalent in a technical role in enterprise SaaS
Experience in evaluating LLMs and AI solutions
Experience working on developer tools and for technical end users
Strong prioritization skills and the discipline to focus on customer needs
Experience defining and capturing product requirements and transforming them into a product roadmap
Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
Drive solution development through big-picture solution development
Ability to inspire and align engineering teams to deliver exceptional experiences
Benefits
Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
The Motley Fool
2026-01-22
The Digital Leash: What dog law teaches us about agentic AI liability | CIO
2026-01-22
Company data provided by crunchbase